Branch Manager

Maziv; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A regional management company is seeking a performance manager to oversee regional operations and ensure targets are met. Responsibilities include managing technical teams, analyzing performance metrics, and liaising with business partners. The ideal candidate excels in decision-making, customer management, and technical presentation skills. This position is based in Durban, KwaZulu-Natal.

Qualifications

• Ability to partner with various departments and contractors to meet targets.
• Experience in customer management and providing excellent service.
• Proficient in delivering technical presentations.

Responsibilities

• Manage and evaluate regional performance according to KPIs.
• Ensure region has sufficient technical capacity to meet targets.
• Continuously analyze performance and improve efficiency.
• Report on department status weekly and facilitate updates.

Skills

Decisive

Customer management

Technical presentations

Planning and organizing

Job description

POSITION STATEMENT

Is responsible for managing and evaluating the region's performance according to pre-determined targets, key performance indicators (KPIs), and project timelines. Effectively communicate functional department targets to regional managers in a timely manner.

KEY RESPONSIBILITIES

• Ensure the region has sufficient capacity (technical teams) to achieve its set targets and objectives
• Confirm regional operating capacity in all departments
• Continuously analyze operating performance and develop ways to improve efficiency
• Ensure sure both parties (region & head office) are giving and / or receiving training and technical support
• Ensure sure both parties (region & head office) are giving and / or receiving health & safety support
• Ensure sure both parties (region & head office) are giving and / or receiving stock on time and within agreed timeframes
• Keep a record of past reports and monthly performance metrics

Report on department status weekly

• Installations
• Maintenance
• Projects
• Monthly – Manco
• Perform any other work-related duties and responsibilities that may be assigned from time to time by management.
• Report back on progress towards targets throughout the month
• Provide support to the regional manager at the head office across all departments and functions to enable better and improved execution in the region
• Stock & Procurement
• Health, Safety, and Vetting
• Technical & Training
• Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
• Identify potential crises, devise contingency plans
• Plan and facilitate effective regional updates and meetings
• Liaise with business partners, including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV.

KEY COMPETENCIES

• Decisive : must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Must be able to partner with other Britelink departments and contractors to achieve targets
• Customer management : tactful, resolute and committed to providing excellent customer service
• Ability to deliver technical presentations competently.
• Must be able to interfaces with customer "executive" level management on a regular basis
• Delivering results : ability to plan and organize self and work in order to achieve objectives and targets
• Maintain in-depth knowledge of product offering