IT Systems Engineer

Exceed Human Resource Consultants; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment consultancy is seeking an IT Support Technician in South Africa. The candidate will be responsible for managing ticket lifecycles, ensuring compliance with SLAs, and providing quality communication to stakeholders. Qualifications include Matric or NQF equivalent, A+ and N+, and 3+ years of relevant IT support experience. This role offers a competitive salary and potential for growth.

Qualifications

• 3+ years practical service delivery experience in IT support or desktop support technician.
• Experience in Microsoft 365 and Azure environments.
• Familiarity with ITIL and COBIT5 frameworks.

Responsibilities

• Respond to logged tickets and log tickets if none exist.
• Classify and prioritize tickets accurately.
• Capture time entries consistently and timeously.
• Ensure quality communication and updates meet stakeholder requirements.

Skills

Compliance with Ticket Lifecycle Management

Customer service

Communication skills

Education

Matric or NQF equivalent

Certification or Degree in IT

Tools

Microsoft MCSA or MCSE

Microsoft 365

Azure

ITIL framework

COBIT5 framework

Job description

Reference: 10715 MB

Consultant: Marié Bosman

Job Description

• Compliance with the Ticket Lifecycle Management: focus areas include, but are not limited to:
  • Respond to logged tickets, and log ticket if no ticket exists.
  • Ensure tickets are classified & prioritised accurately.
  • Ensure time entries are captured accurately, consistently, and timeously.
  • Ensure ticket SLA and hours logged compliance.
  • Provides regular and timely updates to all parties (internal and external) on incident statuses.
  • Ensure quality communication and that updates and resolutions meet stakeholder requirements.

Qualifications

• Matric or NQF equivalent.
• A+ and N+ or equivalent.
• Microsoft MCSA or MCSE.
• Experience in Microsoft 365 and Azure environments.
• Certification or Degree in IT advantageous.
• Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous).
• 3+ years practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician.
• Experience working in a service desk, customer service or call center environment.

How to Apply

• Email your comprehensive CV to [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.