Customer Service Agent jobs in South Africa

Head of Sales

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Manages, controls and develops the overall Sales strategy/activities in the country in accordance with the group business strategy and the global/regional Sales strategy to increase market share and optimize business assets and human resources. Implements global incentive program in country, where relevant and ensures achievement of country Sales Index.

DHLGlobal Forwarding has an opening for a Head of Sales in Johannesburg, South Africa.

Join us in connecting people and improving lives!

• Accounts for sales results within the country and leads sales disciplines which coordinate and control strategic activities, initiatives and subjects across the country with direct impact on overall results and high business risk potential
• Develops sales strategy in line with the country's overall business strategy as well as following vertical and horizontal guidelines and objectives
• Drives market growth and customer retention at the country level
• Steers/improves Sales performance through process and performance measurement
• Supports country level customer strategies and contract negotiations
• Validates country level improvement areas based on pipeline reporting in collaboration with sales effectiveness
• Analyzes the value of key technologies and industry development, and identifies change needs within the country's sales function
• Steers sales performance and refines the country's sales strategies as required
• Implements modification within own authority which directly influences the way the division is operating and making money in the country
• Analyzes complex issues and modifies working methods in own work area

• Reaches agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiates critical agreements / contracts and has the mandate / authority to sign them, changing T&Cs significantly
• Approves all major country level sales strategy and development projects

• Determine organizations structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Plan, organise and direct an efficient and effective function
• Develop KPI’s with team members and monitor individual performance
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department

• In-depth knowledge in the Logistics industry
• Commercially astute with excellent business acumen
• Presentation and facilitation skills
• Excellent training skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written
• Outstanding Negotiation and interpersonal skills
• Strong Leadership skills
• Analytical, organisational and motivational skills
• People Management skills
• Minimum 10 yrs in Logistics Industry
• Must have worked at the position of an Airfreight Manager for at least 5 years in a reputed Organization
• Degree in Sales / marketing / business development or business Management

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Note: We do not include web site links in this description.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.