CRM Account Executive

Servicenow; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading tech company in Gauteng, Johannesburg is seeking a CRM Account Executive to oversee the market success of its CRM products. The role involves engaging with accounts, developing relationships with C-suite executives, and driving sales strategy across multiple territories. Successful candidates will have 8+ years in solution sales and a strong understanding of CRM systems. This position requires excellent communication skills and the ability to manage virtual teams effectively, contributing to an outstanding customer experience.

Qualifications

• 8+ years of sales experience within complex software or platform solutions.
• Experience leading virtual or matrixed teams.
• Deep industry knowledge of assigned vertical.

Responsibilities

• Oversee development and growth of assigned accounts.
• Develop relationships with multiple C-suite personas.
• Own and lead CRM opportunities collaborating closely with Core Sales Teams.

Skills

Solution sales

Relationship management

AI integration

Communication skills

Job description

Job title : CRM Account Executive

Job Location : Gauteng, Johannesburg Deadline : January 02,

Job Description

The CRM Account Executive will oversee market success of ServiceNow's CRM products.

You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology.

You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role

• Oversee development and growth of assigned accounts, including development and deployment of territory resources
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and / or territory.
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow's CRM product(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
• Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE's, SC's, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
• In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales

Sales process management and opportunity closure

Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Deep experience in solution sales, preferably within a CRM / Customer engagement / Customer Service Management / CX / CPaaS / CCaaS / SOM vendor

An understanding of the CRM, CX or CSM solution-related business processes essential

Experience leading virtual or matrixed teams

8+ years of sales experience within complex software or platform solutions

Experience establishing trusted relationships with current and prospective clients and other teams

Deep industry knowledge of your assigned vertical

Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships

Able to thrive in a fast paced, growing, deadline driven environment

Willingness to go above and beyond to win in the market against stiff competition

Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences

Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system

Excellent communication and presentation skills

Regional travel required, offices in Staines and London attendance 1-2 times per week depending on business needs

Fluency in English