Customer Service Agent jobs in South Africa

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

Achieve overall quarterly and annual sales goal by developing and driving organic patient demand.

Help patients with drug-resistant epilepsy by increasing the market penetration, awareness and adoption of VNS Therapy.

This role will incorporate – but not be limited to – the following:

• Develop a comprehensive knowledge base of VNS Therapy, its uses, therapy areas & the marketplace to build credibility towards customers;
• Developand present an annual business plan and quarterly business reviews, account by account for implanting & referring accounts;
• Identify, visit and develop new accounts, physicians, surgeons, neurologists, and nurses that have the potential to implant or to refer patients for implant;
• Visit and further develop existing accounts in order to generate long term sustainable and predictable business;
• Assist customers to identify patients and pull them through to implant, using the available tools;
• Liaise with Patient Support groups and all relevant governmental bodies within your territory to foster awareness of the VNS therapy and to ensure reimbursement continuity and optimization of reimbursement;
• Organize and attend training and meetings with health care professionals to enhance the knowledge of the VNS for Epilepsy and to ensure optimal treatment is provided;
• Support surgical cases when necessary;
• Submit weekly, monthly and quarterly reports including planning, activities, patient pipeline and forecasts to enable close monitoring of the defined goals and readjust strategy if required;
• Facilitate smooth communication and conveys professional knowledge between regional team and local distributors;
• Manage regular meetings with local distributors and maintain VNS patient funnel report with high credibility by collaborating with local distributors;
• Control and monitor all your expenses and submit monthly expense claims;
• Complete administrative and training requirements on time and accurately;
• Sign and act conform to all the internal policies set out;
• Perform other duties as may be required by supervisor;

• This position will require extensive business travel of minimum 2 – 3 days per week.

• Demonstrated success in sales;
• +10 years of Selling experience in a medical field is a plus, preferably in a consultative role (e.g. Neuroscience Sales, CRM Sales, HIV Sales, Oncology Sales, Diabetes Nurse Educators), where daily accountabilities are established, measured and rewarded.
• Fluent English

• Engaged: high work commitment and motivation. Showing perseverance and attention to detail;
• Solution oriented: natural ability to respond to and control unexpected situations, and take initiatives to implement the best solution;
• Achieving objectives: eagerness to generate results by assuming responsibility; recognizing opportunities and acting efficiently;
• Structuring work: ability to add structure to a multitude of different tasks by making priority list, and working systematically;
• Organizing: ability to translate strategy into specific measurable objectives, draw up transparent plans, using right resources and taking the necessary steps to avoid obstacles;
• Innovating: proven creative thinking skills;
• Influencing: talent for reaching goals by making good impression, getting others to accept ideas ;
• Customer oriented attitude: natural tendency to put client first and to maintain constructive contacts;
• Coping/controlling negative emotions: Ability to respond calmly and in a constructive way to frustrations, obstacles and opposition;
• starter and independent thinker, with the aptitude to work autonomously
• Robust interpersonal skills, with evidence of teamwork and collaboration

Welcome to impact. Welcome to innovation. Welcome to your new life.