CX Named Account Manager | Johannesburg

Avaya; Johannesburg; On-site; ZAR 1 200 000 - 1 600 000; Full time

Job summary

A leading communication technology firm is looking for a Named Account Sales Manager to manage public and private accounts in South Africa. This role involves overseeing customer satisfaction, driving sales strategies, and building executive partnerships. Candidates should have over 10 years of experience in enterprise UCaaS or CCaaS sales, a proven track record in account management, and strong interpersonal skills. This position offers opportunities for professional growth in a dynamic environment.

Benefits

Career Growth Opportunities

Dynamic Work Environment

Qualifications

• 10+ years of executive-level enterprise UCaaS or CCaaS sales experience.
• Proven track record of managing and growing customer accounts.
• Strong understanding of Avaya products and solutions.

Responsibilities

• Maintain full accountability for assigned accounts.
• Drive the customer planning process and sales strategy.
• Develop accurate forecasts based on growth plans.
• Build long-term strategic partnerships at executive levels.
• Serve as the key client contact for all customers.

Skills

Account Management

Sales Strategy

Client Engagement

Strategic Planning

Excellent Communication

Interpersonal Skills

Fluent English

Education

Bachelor degree or equivalent experience

Master Degree is preferred

Job description

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya InfinityTM platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission.

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Are you a dynamic sales professional with a passion for technology and a proven track record in enterprise UCaaS or CCaaS sales?

AVAYA is seeking a talented Named Account Sales Manager covering Public and Private accounts selling both direct and through Channels.

The territory includes South Africa and potentially accounts in East and West Africa.

Travel to these areas will be required.

If you are ready to take on a new challenge, we want to hear from you!

Why AVAYA?

Innovative Solutions : Be part of a company that is at the forefront of communication technology.

Career Growth : Opportunities for professional development and career advancement.

Dynamic Environment : Work in a fast‑paced, collaborative, and supportive environment.

Key Responsibilities

• Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers.
• Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
• Sales Strategy: Maximize opportunities by driving the customer planning process.
• Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.
• Forecasting: Develop accurate forecasts based on short and long‑term growth plans.
• Executive Partnerships: Maintain long‑term strategic partnerships at the executive level.
• Ensure key executives understand how Avaya solutions meet their business needs.
• Client Engagement: Serve as the key client contact for all customers.
• Introduce specialists and / or partners based on strategic sales activities.
• Strategic Planning: Conduct short and long‑term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.
• Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Qualifications

• + / - 10 years of executive‑level enterprise UCaaS or CCaaS sales experience.
• Proven track record of managing and growing customer accounts with history of exceeding sales targets.
• Strong understanding of Avaya products and solutions.
• Excellent communication and interpersonal skills.
• Fluent English and local languages.
• Ability to lead virtual teams and collaborate effectively.
• Strategic thinker with strong planning and forecasting abilities.
• Experience 10+ Years of Experience Education Bachelor degree or equivalent experience Master Degree is preferred.
• Preferred Certifications