Assistant Manager jobs in South Africa
Field Team Lead, Customer Experience & Ops
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Field Team Lead, Customer Experience & Ops
Job summary
A global customer experience partner is seeking a Customer Service Associate for their Johannesburg office. The role involves leading a field team, ensuring operational efficiency, and providing exceptional customer service. Candidates should have leadership experience and strong communication skills. The company offers various benefits including a medical aid allowance and training programs for career growth.
Benefits
Qualifications
- High school diploma required; further education or certifications in management or leadership a plus.
- 2–3+ years of supervisory or team leadership experience, ideally in field services or operational roles.
- Strong analytical, problem-solving, and communication skills.
Responsibilities
- Mentor and coach team members, conducting performance reviews.
- Monitor labor utilization and optimize efficiency to meet KPIs.
- Ensure top-tier customer service and resolve escalations.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.