Restaurant Shift Supervisor: Lead Team & Service Excellence

Rohloff Group; Blue Downs; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-paced food service company seeks a Supervisor in Blue Downs to lead shifts and ensure high service standards. You will manage team performance in accordance with policies and procedures, provide training, and enhance customer satisfaction. A Grade 12 qualification and 2 years of supervisory experience are required. Ideal candidates will demonstrate strong leadership and communication skills, with the ability to work flexible hours.

Qualifications

• Supervisory level experience - minimum of 2 years, fast food industry is an advantage.
• Must be able to work shifts, public holidays, and weekends.
• Reliable, honest, and hardworking with contactable references.

Responsibilities

• Assist Management in achieving restaurant standards.
• Manage shifts and direct employee activities.
• Ensure compliance with maintenance procedures.
• Report employee relations and customer service issues.

Skills

Excellent command of the English language

Strong communication skills

Strong numeracy skills

Intermediate MS Office skills

Capacity to focus on service standards

Capacity to develop followers

Capacity to delegate and follow up

Capacity to appreciate people’s development needs

Capacity to arrange resources

Education

Grade 12 or equivalent qualification

Job description

A fast-paced food service company seeks a Supervisor in Blue Downs to lead shifts and ensure high service standards. You will manage team performance in accordance with policies and procedures, provide training, and enhance customer satisfaction. A Grade 12 qualification and 2 years of supervisory experience are required. Ideal candidates will demonstrate strong leadership and communication skills, with the ability to work flexible hours.