Customer Manager | Lonehill, Sandton (Hybrid) | Permanent

Edge Executive Search Group; Johannesburg; On-site; ZAR 360 000 - 480 000; Full time

Job summary

A global consulting agency in Johannesburg is seeking a Customer Manager to nurture client partnerships and drive sales through effective engagement. The ideal candidate will excel in managing relationships with a diverse customer base, converting dormant accounts, and achieving sales targets in a dynamic environment. Excellent interpersonal and negotiation skills are essential for success in this role.

Qualifications

• Solid experience in sales or customer management.
• Proven ability to close deals confidently.
• Experience in building long-term customer relationships.

Responsibilities

• Maintain and grow a diverse customer base.
• Engage proactively with customers through calls and meetings.
• Convert dormant accounts into active customers.

Skills

Sales experience

Interpersonal skills

Negotiation skills

Stakeholder management

Organizational skills

Customer-centric mindset

Tools

Microsoft Office

CRM tools

Job description

If you thrive on building long-term client partnerships and driving sales through meaningful engagement, this role offers the perfect blend of relationship management and commercial impact. Join a fast-paced, customer-centric environment where trust, collaboration, and proactive engagement are at the heart of success.

As a Customer Manager, you will own a defined customer base and be responsible for nurturing relationships, generating repeat business, and identifying new opportunities. You will work with both established and dormant customers, focusing on converting opportunities, deepening trust, and driving sustained revenue growth. The role requires strong interpersonal skills, solid sales capability, and the confidence to engage senior stakeholders across large corporates, PCOs, and event agencies.

Our client is a well-established international speaker bureau operating in a dynamic, high‑pressure environment. They partner with corporates and event professionals to source and deliver exceptional speakers who elevate the impact of conferences, leadership gatherings, and internal events. The business is relationship‑driven, values‑led, and committed to delivering superior client experience across every interaction.

What You’ll Do

• Maintain and grow a strong, diverse customer base
• Build and strengthen long‑term relationships with key decision‑makers
• Engage proactively with customers through calls, meetings, events, and social tools
• Convert dormant accounts into active revenue‑generating customers
• Close deals, negotiate effectively, and progress opportunities through the pipeline
• Attend customer events to build rapport and strengthen stakeholder ties
• Manage sales activities and customer records using CRM systems
• Secure repeat bookings and drive customer index growth
• Conduct follow‑ups after events to strengthen engagement and unlock new opportunities
• Contribute to overall customer experience and act as a trusted partner

What You Bring

• Solid experience in sales, customer management, or relationship‑focused roles
• Proven ability to close deals and negotiate confidently
• Strong communication, interpersonal, and stakeholder‑management skills
• Customer‑centric mindset with a proactive, solutions‑driven approach
• Ability to build rapport quickly and create long‑term relationships
• Experience researching prospects and generating leads
• Strong organisational and time‑management capabilities
• Comfort working in a high‑pressure, fast‑moving commercial environment
• Proficiency in Microsoft Office and CRM tools

What Success Looks Like

• Strong engagement with active and dormant customers
• Achievement of monthly and annual sales targets
• Consistent pipeline health and progression
• Increasing repeat bookings and customer retention
• Delivery of exceptional customer experience across all touchpoints
• Trusted advisor status with key accounts