General Manager

Boardroom Appointments; City of Johannesburg Metropolitan Municipality; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A hospitality management company in Johannesburg is seeking a General Manager to oversee daily operations of the restaurant and deli. This role includes ensuring high levels of customer satisfaction, managing staff, and maintaining compliance with health and safety regulations. The ideal candidate will have significant experience in hospitality management and possess strong leadership skills.

Qualifications

• Extensive experience in restaurant management and hospitality.
• Ability to manage a team and handle customer service issues.
• Knowledge of health and safety regulations.

Responsibilities

• Manage daily operations of the restaurant and deli.
• Ensure compliance with health and safety regulations.
• Maintain customer satisfaction and address complaints.

Skills

Restaurant Experience

Hospitality Experience

Interviewing

Management Experience

Profit & Loss

Employment & Labor Law

Sanitation

Leadership Experience

P&L Management

Restaurant Management

Retail Management

Recruiting

Job description

GENERAL MANAGER

ROLES & RESPONSIBILITIES

Overview

The general manager will report directly to the CEO.

Manage the daily operations of the restaurant and deli including bakery and takeaway section.

Ensure excellent customer service efficient operations and profitability.

Operations management

• Oversee daily restaurant and deli operations
• Ensure smooth flow of service in the sit down area bakery and takeaway section
• Monitor inventory and oversee ordering of supplies as needed
• Oversee staff scheduling to meet operational needs and minimize overtime
• Implement and maintain operational procedures

Financial management

• Track control and report on costs through Marketman inventory manager
• Track sales discounts comped items
• Prepare financial reports.

Staff management

• Post ads and filter possible staff for review
• Oversee interviewing training and supervision of staff
• Conduct performance evaluations
• Foster a positive work environment and company culture
• Resolve staff conflicts and issues

Customer experience

• Ensure high levels of customer satisfaction
• Report on and address customer complaints and feedback
• Maintain a clean and welcoming environment
• Check and report on online reviews

Compliance and admin

• Ensure compliance with health and safety regulations
• Maintain accurate records
• Handle administrative tasks related to operations
• Implementing systems and procedures relating to health and safety

General upkeep

• Oversee maintenance of restaurant equipment and facilities
• Schedule repairs and maintenance as needed
• Ensure cleanliness and organization of the restaurant and deli
• Manage relationships for maintenance services

Key Skills

• Restaurant Experience
• Hospitality Experience
• Interviewing
• Management Experience
• Profit & Loss
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management
• Recruiting

Employment Type: Full Time

Experience: years

Vacancy: 1