Field Team Lead, Customer Experience & Ops

Quantanite; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global customer experience partner is seeking a Customer Service Associate for their Johannesburg office. The role involves leading a field team, ensuring operational efficiency, and providing exceptional customer service. Candidates should have leadership experience and strong communication skills. The company offers various benefits including a medical aid allowance and training programs for career growth.

Benefits

Medical Aid allowance

Provident fund

Training programs

Qualifications

• High school diploma required; further education or certifications in management or leadership a plus.
• 2–3+ years of supervisory or team leadership experience, ideally in field services or operational roles.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Mentor and coach team members, conducting performance reviews.
• Monitor labor utilization and optimize efficiency to meet KPIs.
• Ensure top-tier customer service and resolve escalations.

Skills

Team Leadership

Analytical Skills

Communication Skills

Education

High school diploma

Further education in management

Tools

Google Drive

CRM software

Job description

A global customer experience partner is seeking a Customer Service Associate for their Johannesburg office. The role involves leading a field team, ensuring operational efficiency, and providing exceptional customer service. Candidates should have leadership experience and strong communication skills. The company offers various benefits including a medical aid allowance and training programs for career growth.