Customer Service Executive jobs in Singapore
Customer Service Executive
A.J. WALTER AVIATION SINGAPORE PTE. LTD.
Telemarketer & Customer Service Executive (6 months to 1 year contract)
KONICA MINOLTA BUSINESS SOLUTIONS ASIA PTE. LTD.
Customer Service Executive (Freight Forwarding)
DMU LOGISTICS PTE. LTD.
Customer Service Executives (LC / SAP) - SS10
THE SUPREME HR ADVISORY PTE. LTD.
Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Executive - Day Shifts, Telecom Support
HANDPHONESHOP PTE. LTD.
Air Cargo Customer Service Executive – Mon–Fri, Changi
RECRUIT NOW SINGAPORE PTE. LTD.
Marketing cum Customer Service Executive
ZHONG ZHENG INTERNATIONAL PTE. LTD.
Connect with headhunters to apply for similar jobsCustomer Service Executive (1 Year Contract) #HYN
RECRUIT EXPRESS PTE LTD
Customer Service Executive
Pentagon Freight Services (S) Pte Ltd
Analyst, Branch Customer Service Executive, Consumer Banking Group (2500004G)
DBS BANK LTD.
Customer Service Executive (5D / AWS + VB)
MMC Success Pte. Ltd.
Customer Service Executive
PENTAGON FREIGHT SERVICES (SINGAPORE) PRIVATE LIMITED
Customer Service Executive (Basic up to: $3600 / Training School / Night & Weekend shift required)
STAFFKING PTE. LTD.
Junior Customer Service Executive (handle email/phone call)
PERSOL SINGAPORE PTE. LTD.
6723 - Customer Service Executive [Letter of Credit | Jurong]
THE SUPREME HR ADVISORY PTE. LTD.
Bilingual Key Accounts & Customer Service Executive
WORLD MARKETING GROUP PTE. LTD.
Customer Service Executive (Backend)
REVUP PROSERVICES PTE. LTD.
Customer Service Executive (Freight forwarding) [Bukit Merah | 5 days | up to $3400] - LCYL
THE SUPREME HR ADVISORY PTE. LTD.
Customer Service Executive (Import and Export)
RN CARE PTE. LTD.
Customer Service Executive
Job summary
An aviation services company located in Singapore seeks an individual to manage customer relationships and order processes. The role requires good communication skills and the ability to handle multiple priorities effectively. Candidates should have 1-2 years of relevant experience and be proficient in Microsoft Office tools. This position will focus on exceeding customer expectations, ensuring efficient order management, and facilitating communication with customers and vendors.
Qualifications
- 1-2 years of related experience.
- Commercial acumen developed through sales experience.
- Good communication skills both verbally and written.
Responsibilities
- Management of Customer requirements.
- Customer Order Management including negotiation and procurement.
- Day to day communication & interface with customers/vendors.
Skills
Tools
- Quantum Interrogation
- Market Research
- Alternate PN / Technical Research
- IPC investigation
- Commercial awareness of contractual definitions
- Assessment of Customer Payment Viability
- Negotiation and Procurement
- Vendor Quality Approval Process
- Quantum Processing (end to end process)
- Interface with other departments to facilitate on time delivery
- Exchange Order Management – make best use of company systems and tools to identify cores and resolve quarantine or trace issues
- Take responsibility for assisting in the identification and acceptance of core components as requested.
- Off Core return Management
- Warranty / RMA / Reliability Management
- Credit Note and Query Invoice follow up
- Responsibility for assisting in the identification and acceptance of core components as requested
- Provide assistance in ensuring payment for services provided
- Day to day Communication & Interface with Customers / Vendors
- Coordinate contractual review meeting with customer base.
- Management of operational performance data against contractual targets
- Exceeding Customer Expectation and Company standards
- Creation & updating of Customer Procedure Sheets
- Monitor and ensure satisfactory response to any customer query received including escalation as required and regular feedback. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them, including any necessary process improvements.
- Team player with good communication skills
- To strive for continuous improvement
- Attention to detail
- Capability to multitask and prioritise workloads
- Self-motivated
- Problem solve
- Good communication skills
- Ability to prioritise and manage workloads
- Ability to manage relationships with existing & new customers
- Excellent computer literacy and proficient in Microsoft Word, Excel and Outlook
- Good communication skills both verbally and written
- Commercial acumen developed through sales experience
- 1-2 years of related experience
- Quantum knowledge
- Aviation/Aerospace knowledge & experience
- Proficient in Microsoft Word, Excel and Outlook
- Negotiation skills to help maximise profits
- Ability to manage and nurture relationships with current and new customers
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.