Customer Service Executive jobs in United States

Job title: Customer Service Executive

Salary: SGD 3,000 - 4,000

Reference ID: 35972

Our client, a publicly listed company specializing in electronic components, is currently seeking a Customer Service Executive to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team.

You will be reporting to the Customer Service Manager.

• Receive and process Sales Orders using the SAP system, providing acknowledgments with estimated delivery dates based on standard lead times.
• Process Purchase Orders to vendors accurately and efficiently.
• Coordinate with various internal and external parties to ensure timely production and shipping of goods.
• Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues.
• Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers.

• AWS: 1 month
• Fixed bonus: 1 month
• Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
• Medical Leave: 14 days
• Insurance Coverage
• Transport Allowance
• Mobile Allowance

• Minimum qualification of GCE ‘O’ Level or higher.
• At least 5 years of customer service experience within a manufacturing environment, ideally involving electronic components or non-finished goods.
• Fluent in both English and Mandarin (listening, speaking, and writing) to effectively communicate with Mandarin-speaking stakeholders.
• Strong proficiency in Microsoft Office applications (especially Excel, as processes can be manual).
• Hands‑on experience with SAP or similar ERP systems.
• Immediate availability or able to start within a short notice period.

• Experience working in a Japanese company.

We regret that only shortlisted candidates will be notified.