Customer Service Executive (1 Year Contract) #HYN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Support Representative to manage end-to-end order processing and provide exceptional customer service. The ideal candidate should have a Nitec or Diploma in Opticianary and experience in customer service will be advantageous. Responsibilities include handling inquiries, processing orders, and coordinating with logistics. Interested candidates should apply by sending their resume via email. Only shortlisted candidates will be notified.

Qualifications

• Nitec or Diploma in Opticianary qualification or experience preferred.
• Prior customer service experience will be an advantage.

Responsibilities

• Provide customer support and manage end-to-end order processing.
• Handle customer inquiries and provide product information.
• Process customer orders accurately and ensure details are captured.

Skills

Customer service

Order processing

Communication

Education

Nitec or Diploma in Opticianary

Job description

Responsibilities

Provides customer support and manages end-to-end order processing, ensuring accurate fulfillment, timely delivery, and a smooth customer experience in a fast paced environment.

• Handle customer inquiries, provide product information, and deliver timely support.
• Process customer orders accurately and ensure all details are captured in the system.
• Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
• Track shipments and update customers on delivery status or delays.
• Resolve customer issues and elevate complex cases when necessary.
• Maintain accurate records of orders, communications, and delivery documentation.
• Collaborate with sales, operations, and other internal teams to meet customer expectations.
• Monitor inventory availability and inform relevant teams of low stock or potential shortages.
• Ensure high standards of customer satisfaction through proactive communication and follow-up.
• Support continuous improvement of service processes to enhance efficiency and customer experience

Requirement

• Nitec or Diploma in Opticianary qualification or experience is preferable
• Candidates with prior customer service experience will be an advantage

Interested to find out more

Please send your resume to: [e-mail]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W