Customer Service Executive

Pentagon Freight Services (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics services provider in Singapore is looking for an Inside Sales team member to enhance market share for both new and existing businesses. The role involves assisting the sales team with quotations and proposals, maintaining sales documentation, and coordinating with internal departments. Ideal candidates should possess at least a diploma and have 2-3 years of sales support experience. A proactive attitude, excellent communication skills, and proficiency in Excel are essential for success in this dynamic environment.

Qualifications

• Min Diploma holder.
• Must have min 2 - 3 years experience in sales support and customer service.
• Proficiency in Microsoft Excel is required.

Responsibilities

• Assist sales team in preparing quotations and proposals.
• Maintain data quality and sales documentation.
• Coordinate with operations and finance departments.

Skills

Sales support

Customer service

Data analysis

Communication skills

Organizational skills

Education

Diploma

Tools

Microsoft Office Suite

Job description

JOB SUMMARY

The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.

DUTIES & RESPONSIBILITIES

• Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
• Verify pricing, terms, and conditions for shipments awarded.
• Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
• Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.

REQUIREMENTS

• Min Diploma holder
• Must have min 2 - 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to interact effectively with internal and external stakeholders.
• Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
• Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
• Good team player, with an enthusiastic & proactive attitude
• Singaporeans and Permanent Residents are preferred