Customer Service Executive

HANDPHONESHOP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mobile services distributor in Singapore seeks a Customer Service Executive to provide exceptional service to customers. The ideal candidate must be fluent in English and have at least 2 years of experience in customer service. Responsibilities include addressing customer inquiries through various channels and ensuring high-quality service satisfaction. Shift work is required, including weekends and public holidays, with no overnight shifts. Join a dynamic team focused on customer excellence.

Qualifications

• At least 2 years of customer service-related experience.
• Experience in telecommunication industry is preferable but not mandatory.
• Ability to work independently and be a team player.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to inquiries via telephone, email, and live chat.
• Deliver excellent quality service for total customer satisfaction.
• Provide regular reports to the Reporting Manager.

Skills

Fluent in English

Customer service skills

Negotiation skills

Conflict resolution skills

Teamwork

Job description

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts