Customer Service Executive (5D / AWS + VB)

MMC Success Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global service provider in Singapore is seeking a Customer Service Coordinator. You will act as the primary point of contact for customer inquiries and manage administrative tasks to ensure service fulfillment. The ideal candidate should possess strong communication skills, a diploma in Business Administration or Logistics, and at least 2 years of relevant experience. This role offers competitive rewards and the opportunity for career growth.

Benefits

Competitive rewards and benefits

Career growth and development pathways

Qualifications

• At least 2 years of relevant experience in customer service or operations coordination.
• Strong organizational and analytical skills.
• Excellent communication with a customer-oriented attitude.

Responsibilities

• Respond to customer inquiries and ensure resolution.
• Record all incoming inquiries accurately for follow-up.
• Manage administrative tasks like billing and reporting.

Skills

Organizational skills

Problem-solving abilities

Interpersonal skills

Communication skills

MS Office proficiency

Education

Diploma or higher in Business Administration, Logistics, or related

Job description

• Globally Recognized Company

• Competitive Rewards and Benefits

• Career Growth and Development Pathways

Requirements

• Respond promptly and professionally to customer inquiries, service requests, and complaints

• Address customer feedback and ensure timely follow‑up until issues are resolved

• Act as the primary point of contact for customers via phone, email, and in‑person communication

• Record all incoming enquiries accurately, including caller details (name, company, position, contact information) for follow‑up by the Business Development team

• Oversee and coordinate collection schedules, purchase orders, and related operational activities

• Prepare and manage administrative tasks such as customer billing, issuing service engagement forms (SEF/eSEF), compliance documentation, and monthly customer reports

• Support the Customer Service Manager in driving customer satisfaction by collecting feedback and suggesting process enhancements

• Maintain and update the customer and prospect database to ensure accuracy and completeness

• Liaise closely with internal teams (Operations, Logistics, Billing, and Site Operations) to ensure timely and accurate waste collection and service fulfillment

Responsibilities

• Diploma or higher qualification in Business Administration, Logistics, or a related discipline

• At least 2 years of relevant experience in customer service, operations coordination, or administrative support

• Strong organizational, analytical, and problem‑solving abilities

• Excellent interpersonal and communication skills with a professional and customer‑oriented attitude

• Proficient in MS Office applications and comfortable working in a fast‑paced environment

How to Apply

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

Registration Number: R22107862

EA License No: 22C1107