Junior Customer Service Executive (handle email/phone call)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service associate to handle phone and email inquiries, ensuring high accessibility and service delivery. Responsibilities include updating customer information, timely follow-ups, and preparation of service requests. The ideal candidate should possess at least A Levels or a diploma and have strong communication and interpersonal skills. This is a 6-month contract position located near MRT Eunos, with working hours from Monday to Friday, 9am to 6pm.

Benefits

Completion Bonus: 0.5 Months

Responsibilities

• Attend to enquiries and requests from phone calls/emails professionally.
• Update accurate information in the CRM system.
• Ensure timely follow-up with customers.
• Alert management of issues for escalation.
• Prepare requests accurately including policy summaries.
• Work closely with stakeholders on service requests.
• Deliver service requests within standards.
• Undertake assigned projects or responsibilities.

Skills

Interpersonal skills

Communication skills

Education

Min 'A' Levels or Diploma

Job description

• Location: near to MRT Eunos
• Working Hours:Mon to Fri, 9am to 6pm
• Contract Duration:6 Months
• Completion Bonus : 0.5 Months
  

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Min ’A’ Levels or Diploma holder
• Good interpersonal and communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

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