Customer Service Executive

PENTAGON FREIGHT SERVICES (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A logistics company in Singapore is seeking an Inside Sales team member to develop market share for new and existing businesses. Key responsibilities include preparing quotations, verifying pricing, maintaining data quality, and coordinating with internal departments. Ideal candidates should have a diploma, possess 2-3 years of experience in sales support, and have proficiency in Microsoft Office, particularly Excel. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Minimum 2-3 years experience in sales support and customer service, preferably in logistics.
• Knowledge of freight forwarding processes and industry trends is desirable.
• Ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Assist in preparing quotations and proposals for clients.
• Verify pricing and conditions for awarded shipments.
• Maintain accurate data and organize sales documentation.
• Coordinate with internal departments for seamless execution.

Skills

Customer-focused approach

Excellent communication skills

Organizational skills

Proficiency in Microsoft Office Suite

Team player

Education

Diploma holder

Tools

Microsoft Excel

Job description

Job Summary

The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.

Role Overview

• Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
• Verify pricing, terms, and conditions for shipments awarded.
• Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
• Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.

Requirements

• Min Diploma holder
• Must have min 2 - 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to interact effectively with internal and external stakeholders.
• Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
• Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
• Good team player, with an enthusiastic & proactive attitude