Customer Service Executive - Day Shifts, Telecom Support

HANDPHONESHOP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mobile services distributor in Singapore seeks a Customer Service Executive to provide exceptional service to customers. The ideal candidate must be fluent in English and have at least 2 years of experience in customer service. Responsibilities include addressing customer inquiries through various channels and ensuring high-quality service satisfaction. Shift work is required, including weekends and public holidays, with no overnight shifts. Join a dynamic team focused on customer excellence.

Qualifications

• At least 2 years of customer service-related experience.
• Experience in telecommunication industry is preferable but not mandatory.
• Ability to work independently and be a team player.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to inquiries via telephone, email, and live chat.
• Deliver excellent quality service for total customer satisfaction.
• Provide regular reports to the Reporting Manager.

Skills

Fluent in English

Customer service skills

Negotiation skills

Conflict resolution skills

Teamwork

Job description

A leading mobile services distributor in Singapore seeks a Customer Service Executive to provide exceptional service to customers. The ideal candidate must be fluent in English and have at least 2 years of experience in customer service. Responsibilities include addressing customer inquiries through various channels and ensuring high-quality service satisfaction. Shift work is required, including weekends and public holidays, with no overnight shifts. Join a dynamic team focused on customer excellence.