Customer Service Executive

A.J. WALTER AVIATION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An aviation services company located in Singapore seeks an individual to manage customer relationships and order processes. The role requires good communication skills and the ability to handle multiple priorities effectively. Candidates should have 1-2 years of relevant experience and be proficient in Microsoft Office tools. This position will focus on exceeding customer expectations, ensuring efficient order management, and facilitating communication with customers and vendors.

Qualifications

• 1-2 years of related experience.
• Commercial acumen developed through sales experience.
• Good communication skills both verbally and written.

Responsibilities

• Management of Customer requirements.
• Customer Order Management including negotiation and procurement.
• Day to day communication & interface with customers/vendors.

Skills

Good communication skills

Ability to manage relationships with existing & new customers

Problem solving

Attention to detail

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description:

1. Management of Customer requirements:

• Quantum Interrogation
• Market Research
• Alternate PN / Technical Research
• IPC investigation
• Commercial awareness of contractual definitions

2. Customer Order Management:

• Assessment of Customer Payment Viability
• Negotiation and Procurement
• Vendor Quality Approval Process
• Quantum Processing (end to end process)
• Interface with other departments to facilitate on time delivery
• Exchange Order Management – make best use of company systems and tools to identify cores and resolve quarantine or trace issues
• Take responsibility for assisting in the identification and acceptance of core components as requested.
• Off Core return Management
• Warranty / RMA / Reliability Management
• Credit Note and Query Invoice follow up
• Responsibility for assisting in the identification and acceptance of core components as requested
• Provide assistance in ensuring payment for services provided

3. Customer Service and Interface:

• Day to day Communication & Interface with Customers / Vendors
• Coordinate contractual review meeting with customer base.
• Management of operational performance data against contractual targets
• Exceeding Customer Expectation and Company standards
• Creation & updating of Customer Procedure Sheets
• Monitor and ensure satisfactory response to any customer query received including escalation as required and regular feedback. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them, including any necessary process improvements.

Expectations:

• Team player with good communication skills
• To strive for continuous improvement
• Attention to detail
• Capability to multitask and prioritise workloads
• Self-motivated
• Problem solve

Requirements:

• Good communication skills
• Ability to prioritise and manage workloads
• Ability to manage relationships with existing & new customers
• Excellent computer literacy and proficient in Microsoft Word, Excel and Outlook
• Good communication skills both verbally and written
• Commercial acumen developed through sales experience
• 1-2 years of related experience

Good to have:

• Quantum knowledge
• Aviation/Aerospace knowledge & experience
• Proficient in Microsoft Word, Excel and Outlook
• Negotiation skills to help maximise profits
• Ability to manage and nurture relationships with current and new customers