Customer Service Executive

Car Lite Pte. Ltd.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A customer service company in Singapore is seeking a dedicated Customer Service Representative. You will support customers by responding to inquiries, resolving issues, and assisting with orders. The ideal candidate has at least 2 years of experience in a client-facing role, strong communication skills, and a valid class 3 driving license. This is an opportunity to enhance customer experiences and contribute to service improvements in a collaborative environment.

Qualifications

• Minimum 2 years of experience in a customer service or client-facing role, preferably in the sales industry.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Provide accurate information about products and assist with orders.
• Identify customer needs and recommend solutions.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Problem-solving skills

Interpersonal skills

Team player

Job description

Responsibilities

• Respond promptly and effectively to customer inquiries, concerns and complaints via phone, email and other communication channels
• Provide accurate information about our products and services, and assist customers with order placements, returns and other requests
• Identify and address customer needs, recommending suitable solutions to enhance their experience
• Maintain detailed records of customer interactions and follow up as necessary
• Collaborate with cross-functional teams to resolve complex issues and ensure customer satisfaction
• Contribute to the continuous improvement of customer service processes and procedures
• Adhoc assignments

Requirements

• Minimum 2 years of experience in a customer service or client-facing role, preferably in the sales industry
• Strong communication and interpersonal skills, with the ability to build rapport and provide excellent customer service
• Excellent problem-solving and decision-making skills, with the ability to think critically and resolve issues efficiently
• A team player with a positive attitude and a genuine passion for delivering exceptional customer experiences
• Possess a valid class 3 driving licence with clean driving record