Customer Service Executive jobs in Singapore

Deutsche Bank’s Private Bank business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.

As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialise in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits.

The business are looking for Client Service Executives to support the Relationship Managers (RMs) and Investment Managers (IMs) in the day‑to‑day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support.

Deutsche Bank’s Private Bank business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.

As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialise in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits.

The business are looking for Client Service Executives to support the Relationship Managers (RMs) and Investment Managers (IMs) in the day‑to‑day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support.

A healthy, engaged and well‑supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 21/25 days of annual paid leave, plus public holiday and flexible working arrangements

• Support Private Banker to provide excellent service to high net‑worth clients so as to achieve client retention, and be able to handle daily business‑as‑usual tasks within the desk and market
• Understanding of all desk administration and ability to manage all arrangements related to meetings
• Understand client requirements and assist Private Bankers in daily maintenance of account relationships
• Act as the client key interface over initiation of clients’ instructions, monitor funds for payment, prepare clients’ fax instructions, forms and loan disbursement instruction
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Develop good understanding of the governing regulatory framework, including but not limited to applicable confidentiality/secrecy/data protection regulations and cross‑border rules where relevant

• 3–7 or more years of relevant private bank or wealth management and investment experience, dependent on corporate title, coupled with a good sense of integrity
• Relevant local licences and qualifications
• Fluent (written and oral) in English; other relevant languages for client coverage requirement
• Self‑motivated and goal orientated with a ‘can do’ personality, able to work in a high‑paced environment
• Strong team player, also able to meet tight deadlines and multi‑task
• Meticulous, methodical and concise, with a strong attention to detail

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

Deutsche Bank is the leading German bank with strong European roots and a global network. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.