Customer Service Executive

REGENT LOGISTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics services company in Singapore is seeking a Logistics Executive to be the primary point of contact for customers. Responsibilities include managing the logistics process, addressing customer inquiries, and maintaining shipping documents. Ideal candidates will have at least 2 years of experience in transport distribution and a diploma in Logistics or related fields. Familiarity with Singapore traffic regulations and good PC skills are essential. The position requires a commitment to a 5.5-day work week.

Qualifications

• Minimum 2 years of working experience in transport distribution or last-mile delivery operations.
• Able to work a 5.5 days work week.
• Familiarity with Singapore traffic rules and regulations.

Responsibilities

• Act as the primary point of contact for customers regarding shipment inquiries.
• Monitor and manage the end-to-end logistics process.
• Prepare and maintain shipping documents and customs clearance papers.

Skills

Customer service skills

Problem-solving

Effective communication

Time management

Education

Diploma in Logistics/Supply Chain/Business Administration/Finance

Tools

Microsoft Office

CRM software

Job description

Job Scope

• Act as the primary point of contact for customers regarding shipment inquiries, order status, and delivery timelines.
• Handle customer complaints and provide effective solutions in a professional and timely manner.
• Monitor and manage the end-to-end logistics process, including order entry, tracking, invoicing and confirmation.
• Ensure that customer orders are processed accurately and within the expected timeline.
• Work closely with warehouse, transportation, and 3PL to ensure timely and efficient delivery of goods.
• Communicate with carriers and freight providers to resolve any issues related to shipments, such as delays or damages.
• Prepare, verify, and maintain shipping documents, invoices, and customs clearance papers as required.
• Generate regular reports on delivery performance, customer feedback, and operational efficiency.
• Identify potential bottlenecks in the supply chain and propose corrective actions.
• Other ad-hoc duties as requested by Reporting Officer

Requirements

• Diploma in Logistics/Supply Chain/Business Administration/Finance and above.
• Able to work 5.5 days work week.
• Mininum 2 years working experience in transport distribution or first/last mile delivery operations.
• Good PC skills in Microsoft Office (Excel, Word & PowerPoint).
• Experience in CRM
• Familiar with Singapore traffic rules and regulations
• Candidates who can start work immediately or on short notice will have an added advantage.