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Capco (The Capital Market Company Group) is a global business and technology consultancy dedicated exclusively to the financial services industry, delivering innovative solutions in banking, capital markets, wealth management, finance, risk, and compliance. Capco Global IT ensures that employees can work securely and seamlessly—whether in the office, working from home, or travelling—across three territories with a highly skilled IT infrastructure team of 37 professionals supporting nearly 9,000 employees worldwide.

Reporting to the Global IT Director, three Territory Leaders maintain operational excellence within their regions and align service levels. Each territory team includes around nine members focused on first and second line support and procurement, supported by six technical SMEs/managers overseeing core infrastructure.

Role Title: IT Administrator

This role is primarily based in the local office with additional remote support for global offices as part of our follow‑the‑sun support model. You will collaborate regularly with IT teams in the Americas, Europe, and APAC, and may need to cover shift slots (08:00–18:00 GMT) to accommodate global time zones. Travel to regional offices may be required to provide hands‑on support, troubleshoot infrastructure issues, and assist with on‑site implementations.

• Deliver high‑quality IT support and ensure consistent standards of ticket logging, communication, and resolution following ITIL practices.
• Respond to and triage support requests via the global ticketing system (ServiceNow).
• Install, configure, and troubleshoot software—both remotely and on‑site.
• Assist users with VPN access and general connectivity issues.
• Coordinate with vendors for repairs or replacements of hardware and AV equipment.
• Provide comprehensive desktop support via phone, email, and desk‑side assistance.
• Install, configure, and troubleshoot printers, room booking systems, and mobile devices (Android, iOS).
• Maintain server room hygiene, including cabling and hardware upkeep.
• Support regional HP laptop refresh initiatives.

• Manage workstation inventory and asset tracking for the local region.
• Oversee laptop collection for leavers.
• Deploy laptops using AutoPilot and maintain accurate asset records.
• Assist with MacBook administration and support.
• Document processes, procedures, and troubleshooting steps.
• Support Mobile Device Management (MDM) activities.
• Execute new joiner processes: create user accounts in Active Directory, prepare and deploy laptops, and deliver IT inductions for new staff.