IT Administrator

Capco (The Capital Market Company Group); Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global business consultancy in Kuala Lumpur is seeking an IT Administrator to provide high-quality IT support across various global offices. Responsibilities include software installation, support for remote connectivity issues, and managing workstation inventories. The ideal candidate should possess strong ITIL practices and desktop support skills, along with proficiency in ticketing systems and asset management. This position offers a mix of on-site and remote work options.

Qualifications

• Strong experience in providing IT support services.
• Proficiency in software installation, configuration, and troubleshooting.
• Experience in managing workstation inventory and asset tracking.

Responsibilities

• Deliver high-quality IT support and manage global ticket requests.
• Install, configure, and troubleshoot software both remotely and on-site.
• Coordinate with vendors for hardware repairs and replacements.

Skills

ITIL practices

VPN access troubleshooting

ServiceNow ticketing system

Desktop support

Tools

AutoPilot

Active Directory

Mobile Device Management

Job description

Capco (The Capital Market Company Group) is a global business and technology consultancy dedicated exclusively to the financial services industry, delivering innovative solutions in banking, capital markets, wealth management, finance, risk, and compliance. Capco Global IT ensures that employees can work securely and seamlessly—whether in the office, working from home, or travelling—across three territories with a highly skilled IT infrastructure team of 37 professionals supporting nearly 9,000 employees worldwide.

Reporting to the Global IT Director, three Territory Leaders maintain operational excellence within their regions and align service levels. Each territory team includes around nine members focused on first and second line support and procurement, supported by six technical SMEs/managers overseeing core infrastructure.

Role Title: IT Administrator

This role is primarily based in the local office with additional remote support for global offices as part of our follow‑the‑sun support model. You will collaborate regularly with IT teams in the Americas, Europe, and APAC, and may need to cover shift slots (08:00–18:00 GMT) to accommodate global time zones. Travel to regional offices may be required to provide hands‑on support, troubleshoot infrastructure issues, and assist with on‑site implementations.

Key Responsibilities

• Deliver high‑quality IT support and ensure consistent standards of ticket logging, communication, and resolution following ITIL practices.
• Respond to and triage support requests via the global ticketing system (ServiceNow).
• Install, configure, and troubleshoot software—both remotely and on‑site.
• Assist users with VPN access and general connectivity issues.
• Coordinate with vendors for repairs or replacements of hardware and AV equipment.
• Provide comprehensive desktop support via phone, email, and desk‑side assistance.
• Install, configure, and troubleshoot printers, room booking systems, and mobile devices (Android, iOS).
• Maintain server room hygiene, including cabling and hardware upkeep.
• Support regional HP laptop refresh initiatives.

Operational Responsibilities

• Manage workstation inventory and asset tracking for the local region.
• Oversee laptop collection for leavers.
• Deploy laptops using AutoPilot and maintain accurate asset records.
• Assist with MacBook administration and support.
• Document processes, procedures, and troubleshooting steps.
• Support Mobile Device Management (MDM) activities.
• Execute new joiner processes: create user accounts in Active Directory, prepare and deploy laptops, and deliver IT inductions for new staff.