puestos de Survey en Malasia

Be a part of something big. With 40,000+ employees in 100 countries, NIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers. Simply put, we do two things at NIQ. We measure performance for our clients and we use analytics to help our clients grow their business. At NIQ, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.

Our Homescan Helpdesk Assistant is mainly to support our Singapore Consumer Panel from helpdesk, communication to data quality in the aim of ensuring our Global KPIs are met and achieving a well-balanced and compliant panel.

• Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited to meet our sample target.


• Regular Compliance Control Checks – Conducting weekly quality control phone calls to ensure our panel stays active, compliance and other related tasks.


• Helpdesk – Providing assistance / information for incoming and follow-up helpdesk queries including incoming phone calls, voicemails and emails from panel members, requesting supplies and resolving any technical queries. Helpdesk to log tickets in panel management system and raise tickets for any technical support etc.


• Panel Demographic Updates – Notifying competition winners, yearly members’ profile update, dispatch follow up and any other ad hoc survey calls.


• Reporting of Feedback – Able to pick up trends, filter feedback through positive/negative reporting from panel members.

• High school certificate or equivalent


• MS Office applications experience
  
• Customer Service experience


• Excellent verbal and written communication skills in both English and Chinese


• Commitment to troubleshooting problems and finding feasible solutions


• Time-management and ability to meet helpdesk weekly deadlines


• Ability to follow through on tasks and keep track of pending helpdesk tasks


• Ability to work autonomously and as part of a team, within a global company

• Flexible working environment


• Volunteer time off


• LinkedIn Learning


• Employee Assistance Program (EAP)

At NIQ, all employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected under applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.