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A multinational company in Selangor seeks a Customer Service Specialist to manage orders and respond to customer inquiries. The role requires experience in order management and strong communication skills in English, Malay, and Mandarin. Candidates must have a degree or diploma in Business Studies and be proficient in Microsoft Office applications. This position offers an opportunity to work in a fast-paced environment, ideal for those who thrive under pressure.
Handle and respond to customer emails, calls, and queries such as purchase orders, deliveries, invoices, complaints, and stock checks.
Liaise with the Logistics, Procurement, and Warehouse departments to ensure timely deliveries.
Follow up or update customers on delivery schedule changes, if any.
Process purchase orders, prepare invoices, and delivery orders for daily shipments.
Generate quotations and collaborate with sales representatives.
Communicate important feedback from the sales team and customers.
Ensure proper filing of documents and records.
Run reports, manage orders, and place orders for urgent inquiries.
Assist in all other administrative task as assigned.
Requirements:
Degree/Diploma in Business Studies / Administration Management.
2-3 years of working experience in Order Management/Customer Relationship Management/Supply Chain
Good time management, communication skills, analytical skills, attention to detail, and meticulousness.
Ability to work independently, positive attitude, and a good team player.
The candidate able to work in fast-paced environment / MNC environment.
English , Malay and Mandarin Speaker will stand advantage.
MS Word, PowerPoints, and Excel (V-look Up & Pivot Table) Savvy.
SAP is an added advantage.
For those who have what it takes, please apply online,
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.