Retail Store Manager - Penang

Blue Origin Supply Chain Sdn. Bhd.; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic retail brand in Malaysia is seeking a Retail Manager to lead a team and redefine shopping experiences. The role involves supervising employees, ensuring high-quality customer service, and optimizing sales performance. Ideal candidates should have strong leadership and communication skills, a proven sales record, and experience in retail management. The position requires flexibility to work various hours and a willingness to adapt to a fast-paced environment.

Qualifications

• Strong leadership skills with the ability to motivate and inspire a team.
• Proven track record of achieving sales targets.
• Experience in retail management or supervisory roles.

Responsibilities

• Supervise and lead a team of employees.
• Monitor and analyze sales performance.
• Provide exceptional customer service.

Skills

Leadership skills

Communication skills

Customer service

Organizational skills

Analytical skills

Education

Minimum SPM, Diploma or Bachelor degree

Tools

Microsoft Office Suite

Point-of-Sale (POS) systems

Job description

Blue Origin Supply Chain Sdn. Bhd. – Penang

At OH!SOME, our dynamic retail brand with over 80 outlets in Indonesia and expanding in Malaysia, we are redefining shopping experiences by collaborating with global icons like Disney. We offer over 10,000 lifestyle products. As a forward‑thinking retail brand, OH!SOME is shaping the future of shopping, and we’re looking for passionate individuals to be part of our journey.

Job Responsibilities:

• Supervise and lead a team of employees, including hiring, training, scheduling, and evaluating performance.
• Create and maintain a positive work environment, fostering teamwork, motivation, and employee development.
• Monitor and analyse sales performance, implementing strategies to achieve sales goals and increase profitability.
• Maintain inventory levels, including ordering and replenishing merchandise, conducting regular inventory counts, and managing stock levels effectively.
• Ensure the store is visually appealing and properly merchandised to attract customers and drive sales.
• Provide exceptional customer service by resolving customer complaints or issues promptly and effectively.
• Monitor and enforce store policies, including cash handling procedures, loss prevention measures, and safety protocols.
• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for growth and improvement.
• Generate reports on sales, inventory, and other key performance indicators to assess store performance and make informed decisions.

Skills and Qualifications:

• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to interact effectively with employees, customers, and suppliers.
• Proven track record of achieving sales targets and driving revenue growth.
• Exceptional customer service skills, with the ability to handle difficult situations professionally and efficiently.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Proficient in inventory management and merchandising techniques.
• Knowledge of sales and marketing strategies to drive foot traffic and increase sales.
• Familiarity with point‑of‑sale (POS) systems and other retail software.
• Analytical skills to interpret sales data and make data‑driven decisions.
• Ability to adapt to a fast‑paced and dynamic retail environment.

Preferred qualifications:

• Minimum SPM, having Diploma or Bachelor degree in any fields will be an added advantage!
• Experience working in a retail environment, preferably in a managerial position
• Strong knowledge of retail operations, including sales, inventory management, merchandising, and customer service.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Willing to work across cities and adapt to working within flexible hours, including evenings, weekends, and holidays.
• Fluent in English, plus point if proficient in Mandarin