Customer Service Specialist (Order Management) - MNC

Bright Prospect; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational company in Selangor seeks a Customer Service Specialist to manage orders and respond to customer inquiries. The role requires experience in order management and strong communication skills in English, Malay, and Mandarin. Candidates must have a degree or diploma in Business Studies and be proficient in Microsoft Office applications. This position offers an opportunity to work in a fast-paced environment, ideal for those who thrive under pressure.

Qualifications

• 2-3 years of working experience in Order Management/Customer Relationship Management/Supply Chain.
• Ability to work in a fast-paced MNC environment.
• English, Malay, and Mandarin speaker will have an advantage.

Responsibilities

• Handle and respond to customer emails, calls, and queries.
• Liaise with Logistics, Procurement, and Warehouse departments.
• Process purchase orders, prepare invoices, and delivery orders.

Skills

Time management

Communication skills

Analytical skills

Attention to detail

Team player

Education

Degree/Diploma in Business Studies / Administration Management

Tools

MS Word

PowerPoints

Excel (V-look Up & Pivot Table)

SAP

Job description

Customer Service Specialist (Order Management) - MNC

Handle and respond to customer emails, calls, and queries such as purchase orders, deliveries, invoices, complaints, and stock checks.

Liaise with the Logistics, Procurement, and Warehouse departments to ensure timely deliveries.

Follow up or update customers on delivery schedule changes, if any.

Process purchase orders, prepare invoices, and delivery orders for daily shipments.

Generate quotations and collaborate with sales representatives.

Communicate important feedback from the sales team and customers.

Ensure proper filing of documents and records.

Run reports, manage orders, and place orders for urgent inquiries.

Assist in all other administrative task as assigned.

Requirements:

Degree/Diploma in Business Studies / Administration Management.

2-3 years of working experience in Order Management/Customer Relationship Management/Supply Chain

Good time management, communication skills, analytical skills, attention to detail, and meticulousness.

Ability to work independently, positive attitude, and a good team player.

The candidate able to work in fast-paced environment / MNC environment.

English , Malay and Mandarin Speaker will stand advantage.

MS Word, PowerPoints, and Excel (V-look Up & Pivot Table) Savvy.

SAP is an added advantage.

For those who have what it takes, please apply online,

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