Safety jobs in Malaysia

Bungkus Kaw Kaw is Malaysia’s authentic fastest-growing local brand, loved for its halal-certified Malaysian food & drinks. As our Head of Operations, you will take full charge of outlet operations across Malaysia, ensuring consistency, quality, and growth. You will work directly with the Founder as the second-in-command, leading our journey to become Malaysia’s most recognized local F&B brand.

The successful candidate will act as the right hand to the founder, taking ownership of end-to-end outlet operations, ensuring profitability, consistency, and scalability as the brand expands nationwide and globally.

• Translate company vision into actionable operational strategies across all outlets.
• Act as second-in-command, representing the founder in operations‑related decision‑making.
• Develop and execute business expansion plans, including new outlet openings, relocations, and market entries.

• Oversee daily operations of all outlets to ensure efficiency, consistency, and compliance with SOPs.
• Drive continuous improvement in productivity, service quality, and cost efficiency.
• Ensure compliance with Halal standards, hygiene, and safety regulations at all times.
• Implement digital transformation in operations (e.g., POS, delivery, app integration).

• Set, monitor, and achieve sales, profitability, and cost KPIs across outlets.
• Optimize P&L, manage occupancy cost ratio, and improve EBITDA performance.
• Control food & beverage cost, inventory management, and wastage reduction.
• Preparing reports for week/month, including staff control.
• Lead, mentor, and grow a strong team of Ops Managers, Area Managers, Outlet Managers, and all.
• Establish a culture of accountability, discipline, and customer‑first mindset.
• Design and oversee staff training, development, and succession planning.

• Work closely with Marketing, HR, Finance, Halal and Supply Chain to align operational goals with company strategy.
• Partner with Branding & Business Development teams for new campaigns, promotions, and customer engagement.

• Work closely with the founder & Operations Manager to ensure well‑running outlets.
• Conduct regular visits to outlets to understand ground issues and to align ground staffs on the initiatives and goals set by the Company is met.
• Conduct monthly or regular shop audits to ensure food quality and customer service standards are met and company procedures are complied.
• Motivate, encourage and support outlet staffs to help them maximise resources and achieve their targets.
• Monitor staffing status for all outlets and ensure all outlets are adequately staffed with experienced staff.
• Provide guidance and training to outlet supervisors to manage the outlets and act as a focal point of information between the HQ and the outlet.
• Spend time coaching Outlet managers and outlet staffs, identify talents, to provide them with the relevant training to develop their skillsets.
• Monitor competitor activity within the area and liaise with founder making recommendations and putting action planning to maximise sales and profit opportunities.
• Maintain and increase customer service standards and drive team performance.
• Oversee maintenance issues.
• Assist in new outlet openings, including matters not limited to ordering outlet equipment and raw materials and hiring and training new outlet staff.

• Candidate may possess at least SPM/Diploma/ Bachelor's Degree in any field.
• Required language(s): Bahasa Malaysia, English and Mandarin.
• Minimum 10 years in F&B operations, with at least 5 years in senior leadership (multi‑outlet / chain management).
• Proven track record in managing 10-30+ outlets or equivalent large‑scale chain operations.
• Results‑driven, entrepreneurial mindset, and able to thrive in a fast‑paced environment.
• Must be hands‑on with at least food and beverage preparations.
• Self‑discipline and self‑driven to keep up‑to‑date knowledge and skillset to fulfil outlet operation tasks.
• Good in solving problems and making a firm, good, reliable decision.
• Confident with strong leadership skills. Ability to lead a team.
• Pleasant interpersonal skills, able to interact well with all level.
• Required to work on shifts, weekends and public holidays.
• Possess own transport and willing to travel if required.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.