Head of Operations (F&B)

Bungkus Kaw Kaw; Subang Jaya; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading F&B brand in Malaysia is seeking a Head of Operations. The successful candidate will oversee all outlet operations, ensure efficiency, profitability, and scalability, and work closely with the founder. Responsibilities include managing daily operations, driving improvements, and leading a strong team. Candidates should have minimum 10 years in F&B operations and strong leadership skills. Proficiency in Bahasa Malaysia, English, and Mandarin is essential.

Qualifications

• Minimum 10 years in F&B operations, with at least 5 years in senior leadership.
• Proven track record in managing 10-30+ outlets.
• Fluent in Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Oversee daily operations of all outlets for efficiency and compliance.
• Drive continuous improvement in productivity and service quality.
• Manage sales, profitability, and cost KPIs across outlets.

Skills

Leadership

Problem-solving

Communication

Operational Management

Education

SPM/Diploma/Bachelor's Degree

Job description

Bungkus Kaw Kaw is Malaysia’s authentic fastest-growing local brand, loved for its halal-certified Malaysian food & drinks. As our Head of Operations, you will take full charge of outlet operations across Malaysia, ensuring consistency, quality, and growth. You will work directly with the Founder as the second-in-command, leading our journey to become Malaysia’s most recognized local F&B brand.

The successful candidate will act as the right hand to the founder, taking ownership of end-to-end outlet operations, ensuring profitability, consistency, and scalability as the brand expands nationwide and globally.

Part 1 – Primary roles of the job which are measurable and may be used as part of KPIs

1. Strategic & General Management

• Translate company vision into actionable operational strategies across all outlets.
• Act as second-in-command, representing the founder in operations‑related decision‑making.
• Develop and execute business expansion plans, including new outlet openings, relocations, and market entries.

2. Operational Excellence

• Oversee daily operations of all outlets to ensure efficiency, consistency, and compliance with SOPs.
• Drive continuous improvement in productivity, service quality, and cost efficiency.
• Ensure compliance with Halal standards, hygiene, and safety regulations at all times.
• Implement digital transformation in operations (e.g., POS, delivery, app integration).

3. Financial & Performance Management

• Set, monitor, and achieve sales, profitability, and cost KPIs across outlets.
• Optimize P&L, manage occupancy cost ratio, and improve EBITDA performance.
• Control food & beverage cost, inventory management, and wastage reduction.
• Preparing reports for week/month, including staff control.
• Lead, mentor, and grow a strong team of Ops Managers, Area Managers, Outlet Managers, and all.
• Establish a culture of accountability, discipline, and customer‑first mindset.
• Design and oversee staff training, development, and succession planning.

5. Cross‑functional Collaboration

• Work closely with Marketing, HR, Finance, Halal and Supply Chain to align operational goals with company strategy.
• Partner with Branding & Business Development teams for new campaigns, promotions, and customer engagement.

Part 2 – Secondary roles which supports the primary roles above

• Work closely with the founder & Operations Manager to ensure well‑running outlets.
• Conduct regular visits to outlets to understand ground issues and to align ground staffs on the initiatives and goals set by the Company is met.
• Conduct monthly or regular shop audits to ensure food quality and customer service standards are met and company procedures are complied.
• Motivate, encourage and support outlet staffs to help them maximise resources and achieve their targets.
• Monitor staffing status for all outlets and ensure all outlets are adequately staffed with experienced staff.
• Provide guidance and training to outlet supervisors to manage the outlets and act as a focal point of information between the HQ and the outlet.
• Spend time coaching Outlet managers and outlet staffs, identify talents, to provide them with the relevant training to develop their skillsets.
• Monitor competitor activity within the area and liaise with founder making recommendations and putting action planning to maximise sales and profit opportunities.
• Maintain and increase customer service standards and drive team performance.
• Oversee maintenance issues.
• Assist in new outlet openings, including matters not limited to ordering outlet equipment and raw materials and hiring and training new outlet staff.

Job Requirements

• Candidate may possess at least SPM/Diploma/ Bachelor's Degree in any field.
• Required language(s): Bahasa Malaysia, English and Mandarin.
• Minimum 10 years in F&B operations, with at least 5 years in senior leadership (multi‑outlet / chain management).
• Proven track record in managing 10-30+ outlets or equivalent large‑scale chain operations.
• Results‑driven, entrepreneurial mindset, and able to thrive in a fast‑paced environment.
• Must be hands‑on with at least food and beverage preparations.
• Self‑discipline and self‑driven to keep up‑to‑date knowledge and skillset to fulfil outlet operation tasks.
• Good in solving problems and making a firm, good, reliable decision.
• Confident with strong leadership skills. Ability to lead a team.
• Pleasant interpersonal skills, able to interact well with all level.
• Required to work on shifts, weekends and public holidays.
• Possess own transport and willing to travel if required.

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