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Lifecycle CRM Manager — Personalization & Email (Remote)
Job summary
A pioneering dietary supplement company in Kuala Lumpur seeks a Manager of Customer Relationship Management (CRM) to enhance revenue from existing customers. This role involves leading CRM strategies, managing email marketing operations, and developing customer communication channels. The ideal candidate holds a relevant degree, has 1-3 years of experience, and possesses strong analytical and organizational skills. This position offers high personal responsibility and flexible working hours in a dynamic international team.
Benefits
Qualifications
- 1-3 years of experience in a similar role, preferably in D2C or e-commerce.
- Strong user of CRM tools, especially Klaviyo.
- Ability to work independently and in a team.
Responsibilities
- Lead the CRM strategy across all lifecycle stages.
- Own email marketing operations and A/B testing.
- Plan and execute community engagement campaigns.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.