DevOps Engineer

Involve Asia; Remote; MYR 40,000 - 60,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking a Junior DevOps Engineer focused on backoffice operations. This entry-level position is suitable for candidates with 0–2 years of experience in DevOps or technical support. Responsibilities include monitoring systems, handling tickets, and supporting day-to-day operations. The role offers competitive salary, remote work flexibility, and mentorship opportunities to grow into a full DevOps career.

Benefits

Competitive salary with growth opportunities

Remote work flexibility

Annual training/certification allowance

Health benefits

Mentorship and clear career path

Qualifications

• 0–2 years of experience in DevOps, Infrastructure, or related technical roles.
• Exposure to Level 1 Technical Support (ticketing, troubleshooting, or escalation).

Responsibilities

• Provide backoffice support by handling tickets and troubleshooting issues.
• Monitor system dashboards and ensure uptime and stability.
• Assist with recurring maintenance tasks such as patching and backups.
• Support user onboarding and access requests.
• Document procedures and onboarding guides.
• Collaborate with IT teams on automation or deployment tasks.
• Participate in incident response as a first-line contact.

Skills

0–2 years of experience in DevOps

Exposure to Level 1 Technical Support

Basic understanding of Linux

Basic scripting skills (Bash/Python)

Tools

CI/CD tools (GitHub Actions, Jenkins, GitLab CI)

Cloud platforms (AWS, GCP, Azure)

Infrastructure as Code (Terraform, CloudFormation, Ansible)

Docker

Monitoring tools (Prometheus, Grafana, Datadog, ELK)

Ticketing systems (Jira, ServiceNow)

Job description

We are looking for a Junior DevOps Engineer with a focus on backoffice operations and support. This entry-level role is ideal for candidates with 0–2 years of experience in DevOps, Infrastructure, or related technical support. You will play a key role in monitoring systems, supporting day-to-day operations, documenting processes, and assisting senior engineers. This role is designed as a stepping stone for someone starting from Level 1 Technical Support and looking to grow into a full DevOps career.

Key Responsibilities

• Provide backoffice support by handling tickets, troubleshooting basic system issues, and escalating when needed.
• Monitor system dashboards, alerts, and logs to help ensure uptime and stability.
• Assist with recurring maintenance tasks such as patching, backups, and upgrades.
• Support user onboarding, access requests, and simple IAM tasks.
• Document standard procedures, runbooks, and onboarding guides.
• Collaborate with DevOps and IT teams on small automation or deployment tasks.
• Shadow senior engineers to gain exposure to CI/CD, Infrastructure as Code (IaC), and containerization.
• Participate in incident response as a first-line contact and help with post-incident notes.

Key Deliverables (First 3–6 Months)

• Handle and resolve a set number of support/backoffice tickets per week.
• Create or update 2–3 operational runbooks or support guides.
• Take ownership of one recurring support process (e.g., log review, backup verification, patching checks).
• Assist in setting up basic monitoring dashboards or alert rules.
• Contribute to one small automation or scripting improvement under guidance.

Must-Have:

• 0–2 years of experience in DevOps, Infrastructure, or related technical roles.
• Exposure to or experience in Level 1 Technical Support (ticketing, troubleshooting, or escalation).

Nice-to-Have:

• Familiarity with CI/CD tools (GitHub Actions, Jenkins, GitLab CI).
• Exposure to cloud platforms (AWS, GCP, or Azure).
• Basic understanding of Infrastructure as Code (Terraform, CloudFormation, Ansible).
• Linux basics and simple scripting (Bash/Python).
• Exposure to Docker and containerization.
• Awareness of monitoring tools (Prometheus, Grafana, Datadog, ELK).
• Familiarity with IAM/security concepts (user permissions, access policies).
• Experience with ticketing systems (Jira, ServiceNow, or equivalent).

What We Offer

• Competitive salary with growth opportunities
• Remote work flexibility
• Annual training/certification allowance
• Health benefits
• Mentorship and a clear career path into DevOps engineering

Involve Asia is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, ancestry, religion, sex, age, marital status, disability, or gender identity.

Involve Asia is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.