Remote Service Desk Agent – 1st Line Tech Support

Ultiotech Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is looking for a Service Desk Technician to manage first-level incident management and remote troubleshooting. The ideal candidate should have at least a diploma and be fluent in English and Bahasa Malaysia. Responsibilities include resolving customer issues over phone and email, as well as assisting in customer training. Fresh graduates are encouraged to apply, offering a great opportunity to start their career in tech support.

Qualifications

• Provide 1st level Service Desk incident management for customer issues.
• Remotely troubleshoot and resolve customer problems via phone and email.
• Assist in training customers according to technical standards.

Responsibilities

• Manage Service Desk incidents and case handling until resolution.
• Take action for escalation and de-escalation of critical cases.
• Provide feedback to enhance knowledge base for common issues.

Skills

Technical support

Remote troubleshooting

Customer service

Documentation

Education

Diploma or equivalent

Job description

A technology solutions provider in Kuala Lumpur is looking for a Service Desk Technician to manage first-level incident management and remote troubleshooting. The ideal candidate should have at least a diploma and be fluent in English and Bahasa Malaysia. Responsibilities include resolving customer issues over phone and email, as well as assisting in customer training. Fresh graduates are encouraged to apply, offering a great opportunity to start their career in tech support.