Lifecycle CRM Manager — Personalization & Email (Remote)

Avomind; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A pioneering dietary supplement company in Kuala Lumpur seeks a Manager of Customer Relationship Management (CRM) to enhance revenue from existing customers. This role involves leading CRM strategies, managing email marketing operations, and developing customer communication channels. The ideal candidate holds a relevant degree, has 1-3 years of experience, and possesses strong analytical and organizational skills. This position offers high personal responsibility and flexible working hours in a dynamic international team.

Benefits

Unlimited holidays

Flexible working hours

Education allowance

Remote Office Upgrade budget

Dynamic team culture

Qualifications

• 1-3 years of experience in a similar role, preferably in D2C or e-commerce.
• Strong user of CRM tools, especially Klaviyo.
• Ability to work independently and in a team.

Responsibilities

• Lead the CRM strategy across all lifecycle stages.
• Own email marketing operations and A/B testing.
• Plan and execute community engagement campaigns.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication skills

Interpersonal skills

Education

Bachelor's or Master's degree in relevant field

Tools

Klaviyo

Microsoft Excel

Microsoft PowerPoint

Job description

A pioneering dietary supplement company in Kuala Lumpur seeks a Manager of Customer Relationship Management (CRM) to enhance revenue from existing customers. This role involves leading CRM strategies, managing email marketing operations, and developing customer communication channels. The ideal candidate holds a relevant degree, has 1-3 years of experience, and possesses strong analytical and organizational skills. This position offers high personal responsibility and flexible working hours in a dynamic international team.