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Technical Support Executive
Job summary
A technology company seeks a Technical Support Executive for the Taiwan market to provide remote technical assistance. This role involves resolving customer issues and enhancing experiences through proactive case management and communication. Ideal candidates are degree holders, preferably fresh graduates, with at least one year of customer support experience and a strong command of spoken and written Mandarin. Join a dynamic team in Malaysia and contribute to customer satisfaction.
Qualifications
- Fresh graduates encouraged to apply.
- At least one year of experience in contact center or customer support roles.
- Good command of spoken and written Mandarin.
Responsibilities
- Provide remote technical support via telephone, e-mail, and other channels.
- Manage customer cases to resolution proactively.
- Deliver excellent customer experience by following company policies.
Skills
Education
Tools
Provide remote technical support to Taiwan market customers, resolving issues and enhancing customer experience at FUJIFILM Business Innovation Malaysia.
Your RoleKey responsibilities include:
- Provide remote technical support via telephone, e-mail, and other channels.
- Manage customer cases to resolution proactively, meeting service level targets.
- Deliver excellent customer experience by following company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries.
- Educate and guide customers on printer and printing software technology.
- Contribute to the knowledge management database accessible to all staff.
- Build understanding of customers’ business, challenges, and future direction to foster strong relationships.
The company is looking for:
- Degree holder in any discipline; fresh graduates encouraged to apply.
- At least one year of experience in contact center or customer support roles.
- Good command of spoken and written Mandarin.
- Proficiency in MS Office and relevant computer applications.
- Excellent communication and problem-solving skills.
- Highly motivated, result-oriented team player with good interpersonal skills.
- Ability to work independently and collaboratively.
- Pleasant disposition and attitude.
- Ability to handle stressful situations appropriately.
Submit your application to FUJIFILM Business Innovation Malaysia Sdn. Bhd. for the Technical Support Executive position supporting the Taiwan market.
This job may close before the stated closing date, you are encouraged to apply as soon as possible.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.