I2C - Collection Specialist

Brambles; Remote; MYR 60,000 - 80,000; Full time

Job summary

A global logistics organization seeking an experienced professional to manage overdue accounts and resolve customer disputes efficiently. The role requires collaboration with internal teams to optimize collections processes while ensuring compliance with regulations. Ideal candidates should have at least 3 years of relevant experience, ideally managing 600+ accounts, and familiarity with SAP and Salesforce. The position offers a fully remote work environment, focusing on continuous improvement and best practices.

Qualifications

• Minimum 3 years of relevant work experience.
• Experience handling at least 600 customer accounts.

Responsibilities

• Manage communication with customers to collect overdue invoices.
• Perform cash application tasks such as payment allocations.
• Handle escalated customer disputes efficiently.
• Conduct account reconciliations and manage customer contact details.
• Prepare and analyze reports for collections strategies.
• Support legal processes including preparing final demands.
• Manage payment plans and minimize risks related to invoices.
• Drive process improvements in collections processes.
• Participate in regional projects to enhance best practices.

Skills

Active Learning

Adaptability

Cross-Functional Work

Curiosity

Digital Literacy

Emotional Intelligence

Empathy

Initiative

Problem Solving

Tools

SAP

Salesforce

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Job Description

About the Role:

Manage complex overdue accounts, cash application, and manual billing while resolving customer disputes to maintain strong financial health.

Act as a subject matter expert for collections, providing analytical support and independent resolution of escalated or high‑risk accounts.

Collaborate with internal teams to optimize collections processes, ensure timely and accurate payments, and drive continuous improvement in Invoice‑to‑Cash (I2C) metrics.

Key Responsibilities

• Independently manage communication with customers to collect overdue invoices, utilizing various methods such as calls, emails, and written correspondence while maintaining accurate documentation of all interactions.
• Perform cash application tasks, including bank statement uploads, payment allocations, resolving unidentified amounts, and cleaning up unallocated cash via internal tools such as Salesforce or SAP.
• Handle escalated and complex customer disputes, working closely with internal teams (Sales, Finance, Credit, and Customer Service) to resolve issues efficiently and enhance customer satisfaction.
• Conduct account reconciliations, maintain accurate customer contact details, and manage actions such as activating, suspending, or making accounts dormant in alignment with company policies.
• Prepare and analyze reports (e.g., aging reports, cash application status, dispute tracking) to provide insights and drive improvements in collections strategies and I2C performance metrics such as DTP, aged debt, and cash collection.
• Support legal and pre‑legal processes, including preparing final demands, liaising with external lawyers, and addressing legal portfolio cases as needed.
• Manage payment plans and ensure compliance with government or regulatory rules where applicable, working proactively to minimize risks related to rejected or returned invoices.
• Drive process improvements and contribute to strategic I2C initiatives by collaborating with internal teams, providing feedback, and implementing enhancements to streamline operations and optimize outcomes.
• Participate in global or regional projects to share best practices and contribute to the continuous improvement of collections processes.

Qualifications

• Minimum 3 years of relevant work experience.
• Experience handling at least 600 customer accounts.
• Advantage if you have knowledge of SAP system and Salesforce.

Remote Type

Fully Remote

Skills to Succeed in the Role

• Active Learning
• Adaptability
• Cross‑Functional Work
• Curiosity
• Digital Literacy
• Emotional Intelligence
• Empathy
• Initiative
• Problem Solving

Equal Opportunity Employer

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.