Technical Support Executive - Taiwan Market (Start ASAP)

Prosple; Remote; MYR 100,000 - 150,000; Full time

Job summary

A technology company seeks a Technical Support Executive for the Taiwan market to provide remote technical assistance. This role involves resolving customer issues and enhancing experiences through proactive case management and communication. Ideal candidates are degree holders, preferably fresh graduates, with at least one year of customer support experience and a strong command of spoken and written Mandarin. Join a dynamic team in Malaysia and contribute to customer satisfaction.

Qualifications

• Fresh graduates encouraged to apply.
• At least one year of experience in contact center or customer support roles.
• Good command of spoken and written Mandarin.

Responsibilities

• Provide remote technical support via telephone, e-mail, and other channels.
• Manage customer cases to resolution proactively.
• Deliver excellent customer experience by following company policies.

Skills

Communication skills

Problem-solving skills

Team player

Customer service orientation

Education

Degree in any discipline

Tools

MS Office

Job description

Technical Support Executive - Taiwan Market (Start ASAP)

Provide remote technical support to Taiwan market customers, resolving issues and enhancing customer experience at FUJIFILM Business Innovation Malaysia.

Your Role

Key responsibilities include:

• Provide remote technical support via telephone, e-mail, and other channels.
• Manage customer cases to resolution proactively, meeting service level targets.
• Deliver excellent customer experience by following company policies and procedures.
• Use and develop problem-solving techniques to resolve customer issues and enquiries.
• Educate and guide customers on printer and printing software technology.
• Contribute to the knowledge management database accessible to all staff.
• Build understanding of customers’ business, challenges, and future direction to foster strong relationships.

About You

The company is looking for:

• Degree holder in any discipline; fresh graduates encouraged to apply.
• At least one year of experience in contact center or customer support roles.
• Good command of spoken and written Mandarin.
• Proficiency in MS Office and relevant computer applications.
• Excellent communication and problem-solving skills.
• Highly motivated, result-oriented team player with good interpersonal skills.
• Ability to work independently and collaboratively.
• Pleasant disposition and attitude.
• Ability to handle stressful situations appropriately.

How to Apply

Submit your application to FUJIFILM Business Innovation Malaysia Sdn. Bhd. for the Technical Support Executive position supporting the Taiwan market.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.