Remote Travel Specialist

Hjbtravels; Remote; MYR 30,000 - 40,000; Full time

Job summary

A leading travel agency is seeking a Remote Travel Specialist to guide clients through their travel experiences. In this role, you will support customers with inquiries, booking modifications, and providing key information about their destinations. You will also ensure client satisfaction by addressing their concerns and following up post-trip. The ideal candidate has excellent communication skills, experience in customer service, and a genuine passion for travel. This position offers remote flexibility and opportunities for professional growth.

Benefits

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community focused on travel

Qualifications

• Strong communication skills both written and verbal.
• Experience in customer service, ideally in travel or hospitality.
• Detail-oriented with strong organization skills.
• Able to adapt to new systems and tools quickly.
• Passionate about travel and creating memorable experiences.

Responsibilities

• Respond to client inquiries quickly and professionally.
• Assist clients with booking changes and special requests.
• Provide accurate information on travel destinations.
• Follow up on client travel plans and gather feedback.
• Address client concerns efficiently to ensure satisfaction.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Organizational habits

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey — from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.