Merchandising and Operation Support Manager

WH Smith; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail and FMCG company in Malaysia is seeking a detail-oriented Merchandising and Operation Support Manager. The role involves managing retail operations, merchandising activities, and procurement functions. The ideal candidate has a minimum of 3 years of experience in retail and FMCG, with strong skills in merchandising and supplier coordination. Responsibilities include building partnerships with suppliers, negotiating terms, and supporting promotional campaigns, ensuring efficient operations across departments.

Qualifications

• Minimum 3 years of working experience in merchandising within the retail and FMCG industry.
• Prior experience or sound knowledge in Merchandising, Marketing, Operations, and Procurement.
• Good understanding of the FMCG market.

Responsibilities

• Assist in managing retail operations, merchandising activities, and procurement functions.
• Build and maintain partnerships with suppliers.
• Negotiate trading terms with suppliers to increase profits.

Skills

Detail-oriented

Analytical skills

Problem-solving skills

Communication skills

Job description

Merchandising and Operation Support Manager

We are looking for a detail-oriented and proactive Merchandising and Operation Support professional to assist in managing retail operations, merchandising activities, and procurement functions. The ideal candidate will have hands-on experience in retail and FMCG, with knowledge spanning merchandising, marketing, operations, and supply chain. This role involves close coordination with stores, suppliers, and internal teams to ensure smooth operational processes.

Job Responsibilities & Accountabilities

Building and maintaining good business partnership with brand market leader/suppliers via right wiring & business strategy alignment to maximise sales support.

Negotiating trading term with suppliers to increase the back-end rebates and profit to company.

New product listing and sourcing.

Drive other operating income by promoting instore advertising space & trade marketing display to suppliers.

Managing the overall performance of the categories.

Discussing with supplier to execute the monthly & seasonal promotion plan and providing the guidance and requirement of the sales mechanic to Marketing department.

Leading the overall coordination of promotion campaign on behalf of the department.

Supporting Operation by solving the daily operation issues that raised to HQ through Symple reporting.

Overseeing the overall communication plan with Operation to ensure smooth execution and compliance base on the needs of the merchandising strategy.

Supporting the stock allocation to new stores expansion planning and store revamp.

Sales forecasting and stock purchase by control the overall stock turnover days (both warehouse & stores) to ensure efficient supply chain and minimise liquidity risk.

Ensuring optimum supply from supplier to minimise sales loss of opportunity.

Analysing category, promotion, item & supplier sales performance, and report to superior.

Keeping barest of product pricing in the market and competitor sales activities to ensure product competitiveness to attract customers.

Maintaining thedata, upkeeping the supplier and product information in POS system.

Brief operation & Marketing to ensure the best store merchandising practise by setting the guidelines & execution of clean store policy.

Support the sales development of online sales business unit such as GrabMart and the E-commerce platform.

Act as the liaison person for any arising operation issues from supplier with HQ department. For example, B2B subscription & invoicing process.

Ensuring the full compliance of the internal department of the department SOP especially in stock purchase policy

Acts in a pivotal role for teams and internal functions to co-ordinate projects with other departments.

Requirement

Minimum 3 years of working experience in merchandising within the retail and FMCG industry

Prior experience or sound knowledge in Merchandising, Marketing, Operations, and Procurement to effectively support retail and operational functions

Good written and verbal communication skills

Strong analytical and problem-solving skills

Willingness to travel to retail stores as required

Good understanding of the FMCG market

Experience in supply chain operations

Exposure to import/export and buying activities

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