Online jobs in Malaysia

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Experience: 2+ years of experience in an IT support role or similar. Accept outstanding fresh graduates with a bachelor's degree or above!
• Technical Skills: Proficiency with operating systems (Windows, macOS, Linux).
• Familiarity with common office software (Microsoft Office Suite, email clients).
• Basic understanding of networking principles (IP addressing, DNS, DHCP).

• Provide first-line technical support for IT-related issues via phone, email, and ticketing systems.
• Troubleshoot and resolve common hardware, software, and network problems.
• Assist users with system access, password resets, and basic IT queries.
• Escalate unresolved or complex issues to L2/L3 support teams as needed.
• Log, track, and update incidents and service requests in the ITSM system.
• Follow standard operating procedures (SOPs) for troubleshooting and issue resolution.
• Ensure timely resolution of tickets in compliance with SLA requirements.
• Provide users with regular updates on the status of their requests.
• Maintain and update knowledge base articles to improve first-time resolution rates.
• Document troubleshooting steps and solutions for common issues.
• Contribute to process improvement initiatives by identifying recurring problems.
• Assist users with hardware requests, ensuring application submission is completed.
• Provide basic troubleshooting for desktops, laptops, printers, and other peripherals.
• Support standard software applications and assist with installations or configurations.
• Monitor IT systems for potential issues and report anomalies to the appropriate teams.
• Ensure compliance with IT policies, security guidelines, and best practices.
• Support IT asset management by tracking and maintaining records of assigned equipment.

Shift schedule: Morning shift: 7 a.m. to 7 p.m.; Evening shift: 7 p.m.-7 a.m. with a one-hour lunch break and two 30-minute breaks scheduled for 4 days and 3 days off for the shift, but the schedule may be adjusted based on current operational needs. No fixed schedule of any fixed or guaranteed shall be granted or implied.

Allowances: 1. Night shifts are RM1,000 per month – 6 months per year are night shifts, so you get RM6,000 per year.

2. RM250 for working during public holidays, substitute holiday for each public holiday worked – (available with or without scheduled work)

• Competitive salary and benefits, with corresponding annual leave and medical insurance.

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