Online jobs in Malaysia

ServAuto is a fast-growing automotive aftersales platform based in Malaysia. The company standardizes car care services and ancillaries experience from online to offline, offering transparent pricing and quality assurance through a trusted workshop network. ServAuto combines e-commerce scale with physical network reliability—connecting car owners to quality workshops for oil changes, window tinting, and automotive accessories with one transparent, consistent brand experience.

1. Retail Brand Execution & Store Experience (Own + Franchise)

• Ensure consistent brand identity across all outlets (logo usage, colours, service menu, pricing display).
• Develop & maintain the Retail Brand Playbook for franchisees.
• Plan & execute all in-store POSM:
  • Service menu boards
  • QR review stations
  • Tinting charts

2. New Outlet Launch Marketing

• Create full launch marketing plans for all new workshops.
• Oversee key pre‑launch assets:
  • Google Business setup & optimisation
  • Waze pin
• Plan Grand Opening promotions (e.g., early‑bird tinting discounts, free wipers, review rewards).
• Manage local community outreach: neighbourhood groups, local influencers, car clubs.

3. Local Area Marketing (LAM)

• Analyse demographics, competition, and pricing around each outlet.
• Plan and execute hyperlocal marketing activities:
  • Local flyer distribution
  • Community group postings
  • Tie‑ups with nearby businesses
  • Local creators/TikTokers walk‑in content
• Coordinate with internal TikTok teams to push location‑specific videos.

4. Offline Events & Local Engagement

• Plan and support offline events such as:
  • Car club meetups
  • Community auto‑care workshops
  • Collaboration events with partners (malls, neighbourhood associations, car groups)
• Ensure event branding, POSM, goodie bags, and staff briefing are aligned with ServAuto standards.
• Capture event content (photos/videos) for TikTok and retail portfolio.
• Dashcam showcase
• Engine oil shelf
• Conduct regular audits (onsite/remote) to ensure visual consistency and merchandising quality.

6. Onsite Visit & Brand Compliance Checks

• Perform regular outlet visits to:
  • Inspect POSM placement
  • Review branding consistency
• Identify improvements and corrective actions
• Maintain audit checklist & reporting for internal tracking.

• Bachelor’s or Master’s degree in Business, Marketing, Communication, Strategy, or a related field.
• 5 years and above experience in retail marketing, trade marketing, or brand activation.
• Experience in Automotive, FMCG, F&B or lifestyle retail is an advantage.
• Strong understanding of retail operations and shopper marketing.
• Excellent planning and coordination skills, able to manage multiple outlets and campaigns simultaneously.
• Confident in stakeholder management, both internal and external (suppliers, partner team etc).
• Creative thinker with a hands‑on attitude — able to take ideas from pitch to execution.
• Strong team player who can collaborate across departments and provide progress updates clearly and regularly.
• Data‑literate: able to analyze performance, identify insights, and translate them into actions.
• Proficiency in English and Mandarin; Bahasa Malaysia is a plus. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking partners.
• Able to travel independently at multiple store locations.
• Agile, collaborative, and resilient—thrives in fast‑changing, ambiguous environments.

• EPF, SOCSO, Annual Leave, Medical Leave
• Competitive compensation
• Team building, annual dinner, internal training
• Young, fast moving, and collaborative work culture
• A chance to work in a content‑powered, data‑driven, commerce‑driven industry