Social Care Specialist

MyValiant; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic social media company is looking for a dedicated individual with a passion for social media and a solid understanding of consumer behavior. Responsibilities include managing social media content and engaging with users empathetically. The ideal candidate should have strong writing skills in English and Malay, as well as the ability to work flexible hours. Proficiency in design tools like Canva is a plus. Join us to foster positive engagement within our user community.

Responsibilities

• Develop and manage social media content, ensuring alignment with brand voice.
• Handle consumer inquiries and feedback, fostering engagement.
• Manage social media crises calmly and effectively.

Skills

Social Media Savvy

Empathetic

Bilingual Writing Skills

User-Centric

Crisis Management Abilities

Tools

Canva

CapCut

Job description

• Social Media Savvy: Passion for all aspects of social media, including staying abreast of the latest trends, updates on various platforms, and understanding the unique local nuances of consumer behavior.
• Empathetic: Exceptional ability to empathize with customers, displaying understanding and compassion when addressing their concerns and issues.
• Bilingual Writing Skills: Skilled writer with the ability to articulate thoughts clearly in both English and Malay, adapting localized style and tone.
• User-Centric: Committed to putting the needs and preferences of our app users, riders, and merchants at the forefront, ensuring satisfaction and positive engagement.
• Crisis Management Abilities: Demonstrated capability to handle a sudden influx of inquiries and complaints during a social media crisis, maintaining composure and effectiveness under pressure.
• Commit to Shift Work Hours: Willing to work in a shift role (7am - 4pm & 2pm - 11pm), aligning with the team’s needs.

The Nice-to-Haves:

• Digital Editing Skills: Proficiency in using tools like Canva and CapCut for simple image and short video editing, enhancing visual content for community engagement posts on social media.
• Creative Copywriting Ability: Creative flair for crafting engaging and original social media content, including community engagement posts for giveaways, contests, and other community engagement initiatives that resonate with our audience.
• Consumer-Facing Experience: Proven track record of working directly with consumers, effectively handling inquiries, concerns, and feedback, and demonstrating an ability to create a positive and meaningful connection with the audience across various touchpoints.

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