Customer Success Specialist — Brand Champion

TP; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer-focused company in Kota Bharu is seeking a Customer Success Specialist to enhance the customer experience. The CSS will be responsible for handling customer inquiries, providing support for online orders, and maintaining a professional image. Candidates should have at least a diploma and 6 months of experience in customer support, with strong interpersonal skills and a typing speed of 40wpm. This role offers an opportunity to contribute positively to customer relationships and brand loyalty.

Qualifications

• Minimum of 6 months work experience in customer support.
• Ability to handle queries professionally.
• Typing speed of 40wpm with 90% accuracy.

Responsibilities

• Support customers to place online orders.
• Provide timely support through phone and email.
• Process payments and confidential client information.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Education

Bachelor’s Degree or Diploma in any discipline

Tools

Microsoft Windows

Microsoft Office

Job description

A customer-focused company in Kota Bharu is seeking a Customer Success Specialist to enhance the customer experience. The CSS will be responsible for handling customer inquiries, providing support for online orders, and maintaining a professional image. Candidates should have at least a diploma and 6 months of experience in customer support, with strong interpersonal skills and a typing speed of 40wpm. This role offers an opportunity to contribute positively to customer relationships and brand loyalty.