Merchandise jobs in Malaysia
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Supervisor
Job summary
A leading pharmacy retailer in Terengganu seeks an experienced outlet supervisor to oversee daily operations, conduct on-the-job training, and ensure exceptional customer service. Candidates should have a Bachelor's Degree or Diploma and a minimum of 3 years of supervisory experience in retail. Strong organizational skills and the ability to manage team performance are essential. This role requires working retail hours, including shifts and weekends.
Qualifications
- Minimum 3 years of supervisory experience in retail, pharmacy experience is advantageous.
- Willing to work retail hours, including shifts and weekends.
- Fluent in English (spoken and written) is an advantage.
Responsibilities
- Oversee day-to-day outlet operations with responsibility and reliability.
- Conduct on-the-job training and coaching for new team members.
- Support the Branch Manager in achieving outlet goals and operational excellence.
Skills
Education
- Oversee day-to-day outlet operations with responsibility and reliability
- Conduct on-the-job training and coaching for new team members
- Assist in staff scheduling, rostering, and performance appraisal processes
- Display strong product knowledge and deliver excellent customer service
- Monitor merchandise performance and provide feedback to Buyers and Managers
- Recommend ideas to improve customer experience and business outcomes
- Prepare and coordinate stock take exercises
- Support the Branch Manager in achieving outlet goals and operational excellence
- Bachelor’s Degree, Diploma, or equivalent in any field
- Minimum 3 years of supervisory experience in retail (pharmacy experience is an added advantage)
- Strong organizational and people management skills
- Computer literate and capable of using retail systems
- Able to analyse sales trends and drive team performance
- Skilled in handling difficult customer situations professionally
- Willing to work retail hours, including shifts and weekends
- Proficient in English (spoken and written) is an advantage
- Demonstrates leadership qualities and team accountability
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.