Supervisor

Alpro Pharmacy; Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading pharmacy retailer in Terengganu seeks an experienced outlet supervisor to oversee daily operations, conduct on-the-job training, and ensure exceptional customer service. Candidates should have a Bachelor's Degree or Diploma and a minimum of 3 years of supervisory experience in retail. Strong organizational skills and the ability to manage team performance are essential. This role requires working retail hours, including shifts and weekends.

Qualifications

• Minimum 3 years of supervisory experience in retail, pharmacy experience is advantageous.
• Willing to work retail hours, including shifts and weekends.
• Fluent in English (spoken and written) is an advantage.

Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability.
• Conduct on-the-job training and coaching for new team members.
• Support the Branch Manager in achieving outlet goals and operational excellence.

Skills

Organizational skills

People management

Customer service

Analytical skills

Education

Bachelor’s Degree or Diploma

Job description

Job Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability
• Conduct on-the-job training and coaching for new team members
• Assist in staff scheduling, rostering, and performance appraisal processes
• Display strong product knowledge and deliver excellent customer service
• Monitor merchandise performance and provide feedback to Buyers and Managers
• Recommend ideas to improve customer experience and business outcomes
• Prepare and coordinate stock take exercises
• Support the Branch Manager in achieving outlet goals and operational excellence

Job Requirements

• Bachelor’s Degree, Diploma, or equivalent in any field
• Minimum 3 years of supervisory experience in retail (pharmacy experience is an added advantage)
• Strong organizational and people management skills
• Computer literate and capable of using retail systems
• Able to analyse sales trends and drive team performance
• Skilled in handling difficult customer situations professionally
• Willing to work retail hours, including shifts and weekends
• Proficient in English (spoken and written) is an advantage
• Demonstrates leadership qualities and team accountability