Hospitality Specialist ( NU Sentral )

Berjaya Starbucks Coffee Company Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee chain in Kuala Lumpur is seeking enthusiastic individuals for customer service roles. Candidates should have a Diploma and 1-2 years in a high-end service sector. Responsibilities include welcoming customers, guiding them in product selection, and enhancing their experience through positive engagement. Benefits include employee meals, paid leave, and opportunities for career advancement. Ideal candidates are proactive, have strong interpersonal skills, and maintain a pleasant demeanor.

Benefits

Employee meals & Beverage

Paid leaves, Medical & Insurance

Learning & Career Advancement

Employee Discount

Uniform provided

Qualifications

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry.
• Strong interpersonal and communication skills with ability to foster relationships.
• Enthusiastic with a positive and patient attitude, able to think on your feet.

Responsibilities

• Welcomes customers in a friendly manner, presenting a positive first impression.
• Engages customers through sampling sessions and assists with inquiries.
• Supports sales through engagement and sharing product knowledge.

Skills

Customer service

Interpersonal skills

Communication skills

Positive attitude

Education

Diploma in any field

Job description

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, FB, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit.
• Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours.

Job Responsibilities

• Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandise and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs / events - organizing / participating / emceeing
• Follows company’s operational policies and procedures and reports essential information to superior.

Benefits

• Employee meals & Beverage
• Paid leaves, Medical & Insurance
• Learning & Career Advancement
• Employee Discount
• Uniform provided