Brew Crew / Cafe Supervisor - Ksl City Johor Bahru

The Coffee Bean & Tea Leaf; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global coffee chain in Johor Bahru is seeking a Brew Crew / Cafe Supervisor to lead the team in delivering exceptional customer service and quality products. The role includes training staff and ensuring a clean, organized environment. Ideal candidates should have experience in customer service and be able to thrive in a fast-paced setting. This position offers competitive salary, flexible hours, and various benefits including world-class training and bonuses.

Benefits

World Class training in Malaysia Barista Academy

Competitive Salary

Performance & Attendance Bonuses

Brew Crew discounts

Flexible working hours

Medical benefits

Qualifications

• Previous experience as a Barista or similar customer service role preferred.
• Strong customer service orientation and ability to work independently.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve customers with specialty coffee and tea, providing exceptional service.
• Handle cash transactions honestly and maintain a clean café environment.
• Assist in training new employees and maintaining high-quality standards.

Skills

Customer service orientation

Excellent communication skills

Ability to work in a fast-paced environment

Team player

Flexibility to work various shifts

Job description

Brew Crew / Cafe Supervisor - KSL City Johor Bahru

The Coffee Bean & Tea Leaf – Johor Bahru, Johor

Requirements

• Previous experience as a Barista or similar customer service role preferred (training provided).
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Brew Crew Requirements

• Previous experience as a Barista or similar customer service role preferred (training provided).
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Cafe Supervisor Requirements

• Previous experience as a Barista or similar customer service role preferred (training provided).
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

Brew Crew

• Be a world‑class Barista (and Tearista) serving customers, sharing best specialty coffee & tea.
• Guide customers through their coffee & tea experience from beginning to end, providing exceptional service.
• Serve a full range of products from famous beverages to delicious food and merchandise.
• Create meaningful moments – share knowledge, heritage, and sustainability practices with customers.
• Handle cash transactions honestly, efficiently, and accurately.
• Care about the safety & health of Brew Crew and customers.
• Take pride in the appearance of the café, maintaining a clean and organized environment in accordance with health and safety regulations.

Cafe Supervisor

• Maintain a profitable, reputable café – handles cash, assists in supervision, supports promo planning, and maintains friendly service standards.
• Respond proactively to resolve customer service situations; politely answer telephone and customer questions.
• Use and prepare drinks and food items safely; sell and serve baked goods and miscellaneous food items.
• Receive and call back orders verbally in a friendly manner.
• Maintain efficient sales targets and surpass customer expectations.
• Complete daily reports, inform management of operational inconsistencies, and maintain acceptable inventory levels.
• Order supplies when needed; perform opening and closing duties; report employee accidents and safety hazards.
• Restock shelves, clean bar area, floor, grinders, take out trash, and maintain a clean environment.
• Handle bank deposits and manage cash accurately.
• Assist in training new employees, delegate duties, motivate crew, lead by example, schedule breaks, and perpetuate company philosophy.
• Assist managers in educating all Brew Crews on products and services; maintain high quality standards; enforce SOPs.
• Follow store presentation guidelines – music, table, floor, merchandising; keep windows clear and clean.

Benefits

• World Class training in Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career journey with Individual Development Plans
• Flexible working hours
• Medical benefits

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS – We go above and beyond; friendliness and customer‑centricity is embedded in our culture.
• RESPECT – We are inclusive and honour each other’s values, opinions, and diversity.
• OWNERSHIP – We take ownership and accountability for individual, team, and business results.
• TEAMWORK – As a team, we collaborate, innovate, and leverage diverse strengths to grow the business.
• HONESTY – We live up to the highest levels of integrity by being truthful and transparent.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and value the impact of diversity on our culture and in our work.