Retail Sales Assistant

Igadget City (M) Sdn Bhd; Selangor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading telecommunications retail company in Selangor is seeking a customer service representative who will greet and assist customers in a friendly manner. This entry-level position encourages fresh graduates to apply, requiring fluency in English, Bahasa Malaysia, and Mandarin. Key responsibilities include processing sales transactions, maintaining store appearance, and conducting inventory checks. The role offers benefits like EPF, SOCSO, annual leave, and health insurance while working in a hybrid environment combining on-site and remote tasks.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Possess a minimum of Secondary/SPM/'O' Level certification or equivalent.
• Fluency in English, Bahasa Malaysia, and Mandarin required.
• Demonstrate excellent customer service skills.

Responsibilities

• Greet customers in a friendly and welcoming manner.
• Assist customers with product selection and inquiries.
• Maintain knowledge of all products including features and promotions.
• Process sales transactions accurately using the POS system.
• Ensure the store is visually appealing and organized.

Skills

Excellent customer service skills

Fluency in English

Fluency in Bahasa Malaysia

Fluency in Mandarin

Product knowledge

Social media management

Education

Secondary/SPM/'O' Level certification or equivalent

Job description

Requirement

• Possess a minimum of Secondary/SPM/'O' Level certification or equivalent.
• Having knowledge in managing own social media to up sales is an added advantage.
• Entry-level position; fresh graduates are encouraged to apply.
• Fluency in English, Bahasa Malaysia, and Mandarin to effectively communicate with a diverse customer base.
• Demonstrate excellent customer service skills to assist customers with their inquiries and purchases.
• Exhibit strong product knowledge or the ability to quickly learn and understand the features and benefits of telecommunication products.
• Proficiency in inventory management, including stocktaking, restocking, and maintaining accurate records.
• Ability to work in a hybrid work environment, combining on-site presence in Jalan Selaman 1, Palma Square, Ampang, Ampang Jaya Municipal Council, Hulu Langat, Selangor, 68000, Malaysia with remote work as required.
• Working hour: 10.30am - 9.30pm (5 days work)

Responsibility

• Greet customers in a friendly and welcoming manner upon entering the storeli>
• Provide excellent customer service by assisting customers with product selection, answering questions, and offering recommendations based on their needs and preferences.
• Maintain a thorough knowledge of all products, including features, specifications, pricing, and current promotions, to effectively communicate with customers.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system, including handling cash, credit cards, and other forms of payment.
• Assist in maintaining the visual appeal of the store by stocking shelves, arranging merchandise displays, and ensuring a clean and organized sales floor.
• Conduct regular inventory checks to monitor stock levels and report any discrepancies or shortages to the supervisor.
• Handle customer complaints or concerns with professionalism and escalating complex issues to the appropriate manager for resolution.
• Meet or exceed individual sales goals and contribute to the overall store sales targets.
• Stay updated on new product releases, industry trends, and competitor activities to enhance product knowledge and sales techniques.
• Adhere to all company policies and procedures, including loss prevention, security protocols, and safety guidelines.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance